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Re: Would Appreciate Advice (LONG)
The key concept of your homeowners policy is indemnification. Your company has a duty to "make you whole" after the loss, subject to the limits and conditions of your policy. Since you went with their recommended company, chances are that they have at least implied liability for any failure of the contractor to perform. I guarantee you that they know this, which is why your company is still involved, and hasn't told you that you need to sort it out with the contractor.
When you discuss your loss with your adjustor, take the time to review the estimate and make sure you both agree on scope. Scope is the type and extent of damage. If you have Low-E glass, make sure the estimate specifies Low-E glass. Make sure you agree on what needs to be repaired and what needs to be replaced. Once you agree on scope, the rest is just valuation. Ask a couple of contractors to provide you an estimate. When they are done providing you an estimate, show them the one your adjustor provided. Sometimes a good adjustor will find more then a contractor. Other times, the adjustor might have made a mistake. Mistakes happen. There is nothing wrong with asking for a reinspection. In fact, it's part of the adjustor's reconcilliation process when you submit a contractor's estimate. It is the duty of the adjustor to see that your loss is accurately estimated. In general, it is not their duty to see that your repairs are done correctly, which is why many companies avoid making recommendations for contractors.
Hope it works out for you! Fires suck.
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