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johng_30 · 12-19-2007, 12:51 PM

I posted this in a different thread but what I heck I'm so pi$$ed right now I'm putting my experience in this thread too. Hope some people see this and avoid this company completely....

I just had my first (and last) experience with TruckAddons.com. I phoned an order in asking them to pricematch autoanything.com (first big mistake) on a Access Vanish tonneau cover. If not for requesting a pricematch I would have ordered the cover through their website. I was not aware but the companies 'policy' is to beat any competitors advertised price by 5% which they did NOT do for my order, but rather only beat the competitor price by $2. The worst part is still to come....I ordered the tonneau on 12/10 and received it on 12/18 only to find they had shipped me a tonneau for a King Kab instead of a Crew Cab. I called returns and spoke with Michelle and Bobby both which told me I received exactly what I asked for. They indicated I said I had a 'double cab' according to what the salesman noted in my order over the phone. My response was that there is not such thing as a double cab, there are King Cabs and Crew Cabs so I am confident that is not what I said nor what I ordered. I was then told "According to the notes the salesperson added during the phone call when I ordered this is what I said and I received exactly what I ordered"....."We always believe what our salesperson says". Of course they are letting me return the item but I have to pay shipping to the tune of about $50!

WORD OF CAUTION: AVOID TruckAddons.com. They obviously only look at their bottom line and will not accept responsibility for their own errors. This time it was at my cost...but it will be the LAST time. I'd as soon flush my money down the toilet than give these a$$clowns anymore of my business.

12-19-2007, 12:51 PM	#6 (permalink)
johng_30 Registered User iTrader: (1) Join Date: Dec 2007 Location: Atlanta, GA Posts: 60 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Truckaddons.com Returns Sucks! I posted this in a different thread but what I heck I'm so pi$$ed right now I'm putting my experience in this thread too. Hope some people see this and avoid this company completely.... I just had my first (and last) experience with TruckAddons.com. I phoned an order in asking them to pricematch autoanything.com (first big mistake) on a Access Vanish tonneau cover. If not for requesting a pricematch I would have ordered the cover through their website. I was not aware but the companies 'policy' is to beat any competitors advertised price by 5% which they did NOT do for my order, but rather only beat the competitor price by $2. The worst part is still to come....I ordered the tonneau on 12/10 and received it on 12/18 only to find they had shipped me a tonneau for a King Kab instead of a Crew Cab. I called returns and spoke with Michelle and Bobby both which told me I received exactly what I asked for. They indicated I said I had a 'double cab' according to what the salesman noted in my order over the phone. My response was that there is not such thing as a double cab, there are King Cabs and Crew Cabs so I am confident that is not what I said nor what I ordered. I was then told "According to the notes the salesperson added during the phone call when I ordered this is what I said and I received exactly what I ordered"....."We always believe what our salesperson says". Of course they are letting me return the item but I have to pay shipping to the tune of about $50! WORD OF CAUTION: AVOID TruckAddons.com. They obviously only look at their bottom line and will not accept responsibility for their own errors. This time it was at my cost...but it will be the LAST time. I'd as soon flush my money down the toilet than give these a$$clowns anymore of my business.