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Originally Posted by stevnmd
I commend the "good" sales guys on here, I really do. Customer service is unfortunately something that is VERY rare anymore, but it sounds to me that we have at least two salesmen who understand and apprecitate it here on this site. 
As you might have guessed, I've sold cars in the past. (Chryslers and Plymounths YUCK)
I have no problem paying for customer service. I refer people to sales people whom I enjoyed doing business with. If you're looking for a Titan, Bob Jagger at Frederick Nissan in Frederick, MD is a great man to talk to! I bought my Titan from sleeze-balls. I bought it for the price though, not the friendly discussion, the chit chat, and the funny jokes. I knew I could get my truck below invoice where I did due to a connection I have. Period. Is a pleasant experience with the sales guy worth $1000 of my money to me? Nope... I am having some minor issues with my truck right now (scratch and pinging) and this dealer is promising to take care of me and are being very pleasant about it. That's a good thing... Luckily, the risk I took by going to the lowest price turned out to be okay. It could have just as easily gone horribly, with the dealer telling me the scratch must have happened after I took posession. So, I can appreciate both sides. Pay a little more to have a sales guy who will bend over backwards for you, or low ball a sleeze ball... Unfortunately, when it comes to service, it's completely up to the service department what gets done and how it gets done. The sales guy really doesn't have any pull... |
Stevnmd,
I second everything you stated. In fact i also spoke with Bob Jagger (great guy) on several occasions when test driving Titans. As much as i would have liked to give him my business, i was able to get the deal i wanted at another dealer without much hassle. As for service, you can get good service at any dealership...doesn't have to be the one you bought from.
I say just find the best deal you can make within a reasonable driving distance and then find the best service department closest to your home and you'll be a happy motorist.