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Pence Nissan, Chesterfield, VA
After listening other Nissan owners raving about their vehicles and reading all of the Nissan Titan reviews, I concluded the Nissan Titan would be a better choice than Ford or, Dodge for a replacement vehicle.
I just came back my Nissan dealership for my first 1000 mile checkup. I talked to the asst service manager why the bed of my Titan gets scratched up so easily. I informed him, during the first week that I had the Titan, I bought a new lawnmower. I put it in the bed of the truck (while it was still in the cardboard box). When I got home, the box had left scarring on the bed where I dragged it toward the tailgate. The box was taped up (no staples). And I told him about the rubber trash can with plastic wheels also scrring the back of the truck. He informed me only the service manager could make a decision on what to do about scarring, and the service manager was out on medical leave for back surgury. He said that I would have to come back show him the damage when he returned (whenever that would be). The asst service manager suggested if I was going put anything in the bed that I should get a bedliner. I screamed "Excuse me, but a cardboard box or a trash can should not scar the bed." At that time the my trusty ole saleman poked his head in the service bay and saw me. He asked about my satisfaction with the truck, I told him my story and show him my truck. He took one look at the bed and agreed with asst service manager that nothing could be done until the service manager returned and turned around and walked away. The asst service manager stated that when I return for my first oil change (which was free) the service manager should be back. I asked why should I drive a 50 mile round trip for free oil change. He look confused, and said "whenever you are on this side of town, stop in a see the service manager except for weekends. "duh"
This is a high volume-low profit dealership who is all talk before the sale and turn their back on you after the sale.
While waiting for a my truck to be inspected, one of the service team leaders was trying to get this elderly woman to get a 30,000 mile service(oil change, a tire rotation, and a visual inspection of all areas) for $250.00. She informed him that she just installed brand new tires. He said that he would cross out the tire rotation and knock off $10.00 on the service. She looked at me then looked at him and turned down his offer fast. Then he abruptly, said, "then your car is waiting outside". As she was leaving the waiting room, she look at me again, and shook her head in discouragement.
Before I purchased my Titan, I looked around at alot of trucks. When I test drove the Titan, I was bedazzled by the power and speed of the truck. The smoothness of the suspension was very luxury car like. I asked the saleman, before the sale if their were any TSBs or any other problems, that he aware of, in the Titan. He stated that he didn't know of any and made of telephone call to the Titan service team leader and asked the same thing to him and the team leader said he didn't know any either. But what really turned me off the ignorance or the deception of ignorance of the Nissan dealership staff when I asked about the problems with Nissan factory quality control problems. The QC problems at the Canton plant are well documented (even listed in Feb edition of "Business" magazine).
After I purchase a vehicle, why do I get treated like a leper when I question the dealership about a problem with my vehicle that is not mechanical in nature? I even asked to see a Nissan National service rep and the dealership told me to call the 1800-Nissanusa service desk.
IMO, car dealerships have not changed their tactics since their life began as a horsetrader.
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