[h82luz]

Just wanted to commend Doan Nissan of Rochester NY. I had to make an unscheduled trip to NY from my home in northern VA this past weekend. I called the "my" dealership to get the oil changed and check on a rear window that was rattling, they were unable to schedule an appt. for 2 weeks!!

Upon my arrival to NY I called Doan Nissan and they got me in that day, changed the oil and determine the cause of the rattle. Unfortunately they would have to order a window regulator which wouldn't arrive for a week. Knowing I would be leaving the next day to head back to VA, I asked them to make sure it was in writing so I could call "my" dealership back home. Not one thing to complain about in Rochester, back in VA is a much different story.

I called my dealership, explained the situation, and gave them the part number to order. They still need to see the truck to make sure that is the correct part to order. Now they can't schedule my until July 27th and then the order won't arrive until the following week. This doesn't make any sense to me, don't the mechanics all have the same factory training?

By the way, "my" dealership = Browns Fairfax Nissan