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MikeZ · 09-08-2004, 08:38 PM

I ordered a volant last week from an online source. I paid a little extra to get it 2 day air. I called the next day to get tracking number and found out that the source I bought it from ordered from volant and once it got to them they then would then send it out, didnt sound like 2 day air to me. Here is where the good news comes in:

I then hung up and called Joe at Volant. Joe personally removed my CAI heading to this online source and then DROVE it to UPS himself and sent it out 2 day air to me. If that isnt customer service I dont know what is. At same time it makes me feel very comfortable that if I have any other problems he WILL make it right.

Thanks JOE!
Mike

09-08-2004, 08:38 PM	#8 (permalink)
MikeZ Registered User iTrader: (1) Join Date: Jul 2004 Location: Lakeland, FL Posts: 455 Thanks: 0 Thanked 0 Times in 0 Posts	I ordered a volant last week from an online source. I paid a little extra to get it 2 day air. I called the next day to get tracking number and found out that the source I bought it from ordered from volant and once it got to them they then would then send it out, didnt sound like 2 day air to me. Here is where the good news comes in: I then hung up and called Joe at Volant. Joe personally removed my CAI heading to this online source and then DROVE it to UPS himself and sent it out 2 day air to me. If that isnt customer service I dont know what is. At same time it makes me feel very comfortable that if I have any other problems he WILL make it right. Thanks JOE! Mike