[Tim Sloper]

Today went really really badly! I dropped the truck early this morning and they gave me a rental car. This afternoon they call me and tell me the paint work is done. This told me they did the repair on the lot. I get there... at first glance it looked ok so I left the dealership and stopped at a gas station to look at the details...

1. the entire scratch can still be see upon close inspection
2. they did not clear the full panels... they taped off at the top edge of the door moldings. You can see the clear coat edges.
3. there are contaminants in the clearcoat that you can see from a couple feet away (and easily feel)
4. a run in the clear coat where the doors meet
5. clear coat not buffed in one spot

I drove around for about 10 minutes and all I could do was get more pissed off the longer I drove. I went back to the dealership and asked to speak to the GM who I had talked to yesterday. He promised yesterday that my truck would be going to the body shop where the repairs would be done correctly. He was not in so I started explaining how crappy of a job they did to the guy that was "in charge". I told him that not only was I lied to they did a piss poor job of repairing the paint. He told me that all I could do was come back when the GM was there. I told him NO and proceeded to tell him that if he did not get the GM on the phone I would get on the net and make sure they didn't sell one more off their lot. He called the GM. The GM knew exactly what the situation was about. The guy I was talking to told me that my sales guy didn't communicate to the service manager that my truck was supposed to go to the bodyshop and not be repaired on the lot. That may be true or it may not... I will never know. After he hangs up with the GM he walks me over to the Titan lot and tells me to pick one to drive during the time they are getting my truck repaired at the bodyshop.

So at this point

1. They gave me a brand new Titan as a loaner
2. My truck is going to the bodyshop
3. My gf showed up in my Z28 which was repaired like the Titan was when it was new... I showed the guy exactly what will happen to my Titan over time (flaking clearcoat where they taped it of rather than clearing the entire panel).
4. I told them to put new moldings but I'm probably going to have to reiterate that tomorrow.

I can't believe that they even do this on the lot BS when it comes to repairing new vehicles. I'm going to go to the bodyshop tomorrow to make sure there is absolutely no miscommunication about what is to be done. I hate being a prick but I also hate getting shafted.

Stay tuned...

Tim