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Old 08-21-2009, 11:43 PM   #198 (permalink)
NorCal 4x4
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Join Date: Aug 2004
Location: Sierra Nevada foothills - CA
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Re: Service Department Experiences

Dealer: Shingle Springs Nissan-Subaru, Service Department (east of Sacramento, CA) (800)-345-7778
Advisor: Russell
Experience :Exellent

Extended warranty work performed with no flack or third degree, just a very nice bunch of people. 91.5K miles on the Titan, (so past the 8yr/80k mile Fed emissions warranty), and I could hear an exhaust leak, (even with the engine warm) ... both exhaust manifolds were cracked and replaced.

Also asked them to check motor/tranny mounts ... left and right motor mounts and transmission mount replaced. They also checked on the condenser fan recall but o.k., and I asked them to do the TSB for the aux fan vibration ... it was very loud. The rear steel differential cover was leaking again, (different dealership had sealed it twice). Replaced with a new aluminum finned cover, said Nissan was having a "campaign" for the new style.

Using an on-line Nissan parts place, total parts including gaskets, nuts, fluids, and a previously replaced radiator, $1820 in parts. Labor would likely be at least this much too ... idk. So the 6yr/100k mile, Gold Preferred warranty has more than paid for itself. I actually have Shingle Springs Nissan to thank for it as well, because I bought my Titan from them and the finance guy made a good case for purchasing it.

Well worth the trip up the hill for excellent customer service. They have restored my faith in Nissan.

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