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PolarisTitan:
1. I’m kind of curious to know where they go when they speak to their managers.
New-Nissans.com- They should be going to their managers to do just that, talk. I’ve heard consumers suggest it is just for effect and part of the psychological warfare that salespeople do. I’ve heard consumers say that their salesperson and their managers are just smoking and joking, and nothing really relative to the consumer is truly being discussed. Where there are exceptions, the rule is that during negotiations, the salesperson is going to talk to their manager to convey the consumer’s current position, i.e. offer and or concern. The manager, like in any business is the only one authorized with making decisions that affect the business’ profit and loss. I have heard consumers ask, “Can’t I just speak directly to the manager?” The answer is, normally no. I as a manager when possible will speak directly with the consumer, like here. However, every employee has their role in business. The manager’s role is mostly to make decisions. And it is unrealistic to have 20 or so managers making decisions on behalf of the dealer’s interest, and that is what would be needed to have manager’s always deal directly with the consumers. This is a very complex question. My answer is only part, of what the salesperson is doing when going to talk to a manager, and why the need for this common part in the auto sales process.
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