[import2nr]

hello all.... I to had a bad service experience here in SA TX at GUNN NISSAN. I took my truck in for numberouse repairs as we all know are almost the same in every titan owners case. I'm still waiting on parts for the fading radio the sqeeky pasenger chair and the windows that roll up when they fell like it... at this dealership they offer free pinstriping and free 7,500 mile service so i opt for the free 7,500 mile servcie and tell them NO to the free PINSTIPING... they complete the servcie and order the parts after having the truck for a week .. because they couldnt duplicate and AC problem i was having and i finally got the truck back ..well when i pick it up it had pinstriping on it ... they told me they could remove it if i diddnt like it ... but by the time i picked up the truck service was closed already and no one was around to fix it ... i got home and further inspected the pinstriping on the truck to see if i liked it ... its kinda grown on me .. but while inspecting the pinstriping i saw i scratch on the trucks right front fender that wasnt there before ... so i notify the dealer right away and still to this day about a month after bringing it to there attention they refuse to do anything about it ... okay okay they threw some touchup paint on it which looks like crap so i tried to esculate the sproblem and they told me the truck was too dirty to see the cratch whe ni brought it in and when the service writer did the walk aroung ... keep in mind there was no notation frpom the walk aroung that there was a scratch there ... and there excuse is the truck was too dirty to see the scratch ... WTF! thats not my job its the service writers job ... so the PRESIDENT of GUNN CORP. tells me theres nothing they can do cause there guys at the shop would have steped up to the plate to claim responsibiltiy for the scratch .. i said yea .. thats if they knew they had scratched the truck .... but still nothing and also they have yet to get my parts on order .. they are not returning my calls or e-mails ... i've already opened a case with 1800nissan1 and still no call from them either... i call 1800nissan1 and they tell me they are waiting on a call from the dealership ...... what i dont understand is why wont they just fix it .. they are call me a liar and telling me to take a hike.... this was my very first vist to the service department with my very first brand knew vehicle and and the dealership and i have yet to build a relationship and i still have years of service to do on the truck and my wife and i were thinking of buying all of our future vehicles from this dealership because of the great buying experience we had .... . so recap.. they put paint on my truck that i originaly diddnt want and offer to take it off .... and they take paint off of my right front fender and don't offer to fix it .. hmmm ...... any advice from anyone would be of great help .... thanks....