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Dealer location: Performance Nissan, Duarte CA
Service Advisor: Rick
Salesperson: Jake
Experience: Poor / gives you the run-around
What I noticed about this particular dealership was how well they treat you before your purchase then after they got you.....THEY DON'T CARE! just purchased my titan a month ago for $31,000 and after purchasing the vehicle my salesperson tells me he only has one key and no manuals but he'll get them in a few days. Wait after wait he tells me to come in today to pickup sets of key and alarm and manual. Went to see him and already he gives me the run around and tell me to go the parts/service. The manager tells me to wait and see if he had alarm and keys in stock and after waiting for 1 hr. he gives me the bad news that they're on backorder. I mean we're talking 1 month now! On top of that the vehicle did not have the tie-down cleat lugs and wrench which was suppose to be on my truck since it's part of the package I bought. Still, he tells me I have them....went today to get my parts and they told me they have to order. What the HELLl! I ALREADY purchased my truck couldn't you just grab a new one from another titan? NO!! We have to order......what a piece of crap company. On top of that the steering wheel is so OUT OF ALIGNMENT and faces to the right. The service manager tells me to leave it overnight which I couldn't cause I have to drive my mother to the airport. No rentals allowed by BTW. Then he went on to tell me it'll be fine driving like this.....he also said all the used cars drive like that. I'm SHOCK! This is a NEW vehicle, shouldn't be pulling to the right and damn it's dangerous. Then another problem I had was finding out the hard way that I have to wait 10 seconds to roll up my passenger and driver windows if it's roll down all the way. It was raining extremely hard this past saturday and DAMN windows won't work as well as squeaky wipers. Got my interiors wet and who knows what else. Today, he tells me to wait awhile for the windows to roll up and demonstrated it for me cause he tells me there's a safety switch. I'm like, so even during rain or snow I have to wait 10 seconds for it to go up. What gives. I deeply have regrets reagrding my purchase at THIS dealership PERFORMANCE NISSAN. Although it was a couple hundred dollar cheaper than another dealership. I would gladly trade my horrible experience and pay a little more than to go through the worst customer service I've ever encounter! The sales manager promises to resolve all these tomorrow. Hopefully, he sticks to his word. We'll see
Still love my truck just wished the dealership own up to it's service
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