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Originally Posted by armymedic1
Dealer location: Performance Nissan, Duarte CA
Service Advisor: Rick
Salesperson: Jake
Experience: Poor / gives you the run-around
What I noticed about this particular dealership was how well they treat you before your purchase then after they got you.....THEY DON'T CARE! just purchased my titan a month ago for $31,000 and after purchasing the vehicle my salesperson tells me he only has one key and no manuals but he'll get them in a few days. Wait after wait he tells me to come in today to pickup sets of key and alarm and manual. Went to see him and already he gives me the run around and tell me to go the parts/service. The manager tells me to wait and see if he had alarm and keys in stock and after waiting for 1 hr. he gives me the bad news that they're on backorder. I mean we're talking 1 month now! On top of that the vehicle did not have the tie-down cleat lugs and wrench which was suppose to be on my truck since it's part of the package I bought. Still, he tells me I have them....went today to get my parts and they told me they have to order. What the HELLl! I ALREADY purchased my truck couldn't you just grab a new one from another titan? NO!! We have to order......what a piece of crap company. On top of that the steering wheel is so OUT OF ALIGNMENT and faces to the right. The service manager tells me to leave it overnight which I couldn't cause I have to drive my mother to the airport. No rentals allowed by BTW. Then he went on to tell me it'll be fine driving like this.....he also said all the used cars drive like that. I'm SHOCK! This is a NEW vehicle, shouldn't be pulling to the right and damn it's dangerous. Then another problem I had was finding out the hard way that I have to wait 10 seconds to roll up my passenger and driver windows if it's roll down all the way. It was raining extremely hard this past saturday and DAMN windows won't work as well as squeaky wipers. Got my interiors wet and who knows what else. Today, he tells me to wait awhile for the windows to roll up and demonstrated it for me cause he tells me there's a safety switch. I'm like, so even during rain or snow I have to wait 10 seconds for it to go up. What gives. I deeply have regrets reagrding my purchase at THIS dealership PERFORMANCE NISSAN. Although it was a couple hundred dollar cheaper than another dealership. I would gladly trade my horrible experience and pay a little more than to go through the worst customer service I've ever encounter! The sales manager promises to resolve all these tomorrow. Hopefully, he sticks to his word. We'll see
Still love my truck just wished the dealership own up to it's service
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just about any dealership (or any sales based business for that matter) will do this to you. Try calling up a computer maker and talk to their sales reps - they will kiss your A$$ so much to get the system that they think you should get....will have a great conversation with about it, or even other things not related to computers, but the minute you need help they don't know who you are, what you are calling them for or even give a crud that your computer is giving you problems. I'm not trying to take away the problems you have had with them, but unfortunately its the nature of the beast. They want their commission and once they get it they don't care anymore. Granted yeah there are some great dealerships out there (mine is awesome) but the others show what you have experienced. This is probably the reason why they aren't a high volume dealership.
Best thing you can do is go to the next closest dealership and try your hand with them. The best weapon a consumer can have is not to patronize a business that has provided sub-par service and spread the word for people not to patronize them. I'm not talking slandering them, but just speak the facts, cause eventually, if they care, they will attempt to improve their service because 'word of mouth' has gotten around that they aren't any good to do business with. It does affect them more than most think.