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Originally Posted by armymedic1
JMC, you're right but I guess I put too much faith in my salesperson and I found out the hard way not realizing these problems till after I paid. Caveat Emptor or buyer beware! Just an update.....you guys are right in terms of the sales dept. Just about everybody there is a newbie and didn't know jack crap. My salesperson is all talk but his words carry no conviction....promises after promises. Finally, I went to talk to Ric at the service dept. and he took care of me. He was able to round up 2 alarm fobs and 2 keys and resolved other issues w/ the truck. For some ODD reasons the sales and service dept. don't cooordinate very well but I found Ric to be patient and helpful. Thanks
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you have to keep in mind - sales and service are TWO vastly different animals. If the sales department keeps saying things will happen that parts or service cannot possibly do, then that erodes the relationship between those departments. I can relate working in the computer industry, sales reps selling a computer and saying that it can AND will do something, but when it doesn't and you have to talk to tech support only to be told that the computer cannot and will not do what the sales rep said it would do. Basically boils down to sales doing/saying whatever they can to get you to buy their product. Sucks I know, but it comes down to if you just got home with your new vehicle, make sure that you came home with what you were PROMISED you would have and then make sure you follow-up to get anything else. If you have had major problems, then climb the ladder, cause I can assure you that if you don't get up to the GM for instance, he'll never know that his sales people/managers are doing things they shouldn't be doing. IF he is a decent GM, he will give a crap how his salespeople are treating the people that keep their dealership open. Anyway, just my $.02c worth