Nissan Titan Forum - View Single Post

Feimrte · 03-02-2005, 04:16 PM

Well, needless to say I just go off the phone with the Nissan Rep. @ Nissan North America. What was the outcome you ask? Well, nothing!! All I keep getting told is that Nissan has fixed the brake shudder each time I've brought the vehicle in, service department was unable to duplicate brake pedal going to floor without the vehicle stopping. So at this time they will not "buy-bake" or "trade-up" the vehicle at this time. In other words no type of compensation for all the trouble.

I was also told that Nissan would not give me anything in writing stating that they will warranty my brakes for the lifetime of the vehicle. But stated that because I've already filed a claim regarding the brakes they will warranty them. But yet, they won't put that in writing! So, I guess it's just cross the fingers and hope that once my warranty expires (which will be in about 10,000 miles) that I'm not forced to pay anything. Hopefully this is where the service department that has done all the repairs will come to my aid.

Now, here comes the really good part ofthe phone call:

Advised that Nissan is in the process of mass producing a "counter-measure" fix to the brake shudder issue and that it should be available early this summer. And in the meantime I've be told just to keep having the Titan repaired for the brakes each and every time it happens. But on the positive note they did agree to pay for a rental car each time the Titan is in the shop! At this I asked if Nissan at least would provide me with a rental vehicle from today until the "counter-measures" are released and on my Titan. At which the NNA rep. asked why I was being so unreasonable with my requests.

I've come to the final thought that the reps. at NNA really don't have any power to get things done. So, i've truly lost faith in Nissan, and that's hard for me being a loyal Nissan owner over the years something like 6 Nissans owned. The last being the 2000 Exterra, the first year it was out. And what do you know, every had a single problem with that vehicle, and it had 146,000 miles when I traded it in!!

So in the end, I'm forced to contact a "lemon-Law" lawyer and file a formal complaint with the BBB. I truly wish that it didn't need to come to this. All I really want is for Nissan to come up with a real fix to the problem, that will last the lifetime of the vehicle. And more important admitt that they made a mistake in the design of the brakes.

03-02-2005, 04:16 PM	#1 (permalink)
Feimrte Registered User iTrader: (0) Join Date: May 2004 Location: Victorville, CA Posts: 36 Thanks: 0 Thanked 0 Times in 0 Posts	Nissan North America Well, needless to say I just go off the phone with the Nissan Rep. @ Nissan North America. What was the outcome you ask? Well, nothing!! All I keep getting told is that Nissan has fixed the brake shudder each time I've brought the vehicle in, service department was unable to duplicate brake pedal going to floor without the vehicle stopping. So at this time they will not "buy-bake" or "trade-up" the vehicle at this time. In other words no type of compensation for all the trouble. I was also told that Nissan would not give me anything in writing stating that they will warranty my brakes for the lifetime of the vehicle. But stated that because I've already filed a claim regarding the brakes they will warranty them. But yet, they won't put that in writing! So, I guess it's just cross the fingers and hope that once my warranty expires (which will be in about 10,000 miles) that I'm not forced to pay anything. Hopefully this is where the service department that has done all the repairs will come to my aid. Now, here comes the really good part ofthe phone call: Advised that Nissan is in the process of mass producing a "counter-measure" fix to the brake shudder issue and that it should be available early this summer. And in the meantime I've be told just to keep having the Titan repaired for the brakes each and every time it happens. But on the positive note they did agree to pay for a rental car each time the Titan is in the shop! At this I asked if Nissan at least would provide me with a rental vehicle from today until the "counter-measures" are released and on my Titan. At which the NNA rep. asked why I was being so unreasonable with my requests. I've come to the final thought that the reps. at NNA really don't have any power to get things done. So, i've truly lost faith in Nissan, and that's hard for me being a loyal Nissan owner over the years something like 6 Nissans owned. The last being the 2000 Exterra, the first year it was out. And what do you know, every had a single problem with that vehicle, and it had 146,000 miles when I traded it in!! So in the end, I'm forced to contact a "lemon-Law" lawyer and file a formal complaint with the BBB. I truly wish that it didn't need to come to this. All I really want is for Nissan to come up with a real fix to the problem, that will last the lifetime of the vehicle. And more important admitt that they made a mistake in the design of the brakes.