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Originally Posted by Boone-Titan
Took mine in today for the second rotor turning/brake job at 15500 miles. The service manager told me that in a mtg yesterday, the regional rep talked about the new brake fix. The manager thinks the parts are available and is going to contact the rep. Should have an answer sometime tomorrow. I know that the shudder sucks but, Nissan has made an honest effort to keep us happy with TSBs while working a longer term solution. Maybe you whiners can go to the Nissan design center and show the boys how to $hit a fix for you. Problems like this take time to work through. There is more involved than many would believe like failure mode investigation, re-design, analysis, benchmark testing and validation of the fix not to mention the manufacturing hurdles of bringing new parts on-line while still keeping the existing parts flowing. Believe me, hurrying up the design process is most likely why we have the problems that we do now. I've never worked with an engineer worth his salt that didn't strive to do the best design possible. Its the bean counters that are typically responsible for short sighted decisions to save a buck.
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Don't get me wrong guys, I know things take sometime to fix.
And yes, it hasn't cost me anything other than some time to get the truck repaired. And yes, the guys at my service department have been great; staying late so I can either pick-up or drop off the truck.
What I don't like is a different story each time I take the truck in or call the rep. @ NNA. I think what really didn't for me was when the rep. stated that the truck was safe, even after the brake pedal going all the way to the floor and the truck not stopping. Really didn't like having to avoid an accident on the freeway by turning off on to the shoulder and then into a field because the truck wouldn't stop.
What about a co-worker having the same problems and his truck has been 1 time more than mine and here's what he gotten: Rental car for 2 weeks while Nissan takes his truck for the new counter-measures, scheduled to be picked up this Friday by Nissan. $2000.00 check for his problems, written warranty stating that should the brakes have the same shudder problem within 15,000 miles that they will buy-back his titan. Here's my question: why are we all being treated differently by Nissan?
I would hope that they would be more understanding when somebody states that they feel the vehicle is "unsafe" and doesn't want to put family members in the vehicle. And not just state that " the service dept. wasn't able to duplicate the problem". I ask you this would you what to be the service guy that tasked with driving the truck at freeway speed hoping that the brake pedals works. Here's my question did they really try and duplicate the problem?
It really takes a lot to push me over the edge. All I ask is that Nissan treats me and how I feel with respect. I like eveyone else here just wants the problem fixed and to feel safe in their truck. I wish it didn't all have to come down to money.