Quote:
|
Originally Posted by Titan69
Complained about a loud clunk coming from the back of the truck twice and the following is what the dealer told me the clunk was. I first complained about this clunk within a couple months of getting the truck and was given a lame excuse for the noise. Tailgate not shutting properly, was told that the piece of steel that the tailgate pivots on was bent by me when my truck was wrecked. My truck has never been wrecked, no dents, scratches, and not paint missing. The piece that was bent mounts to the bottom corners of the tailgate and hold the round piece that the tailgate mounts on. There is no paint missing, if it was bent after it was painted the paint would be stress or cracked and flaking, none of this is happening. If I bent it my truck would be damaged bad!
|
I have an '04 SE K/C and have had two of your issues, maybe I can help...
Okay, so CLEARLY you are ticked but the LOUD CLUNK (This will PISS YOU OFF EVEN MORE) is the covers on the utili-trac bed rails that are in the bottom of the bed of your truck. It probably happens when you step on the brakes, right? A little dab of some type of adhesive will hold them in place or you can just take the covers out like so many others have. (I looked at your profile and you have the utili-trac bed, that's how I know what your problem is.)
I had a dash rattle that my dealer fixed by lining just underneath the grates that cover my defrost vents with felt tape and there by securing the grates that were rattling.
The rest of your issues, sorry to hear you are having them.
Quote:
|
Originally Posted by Titan69
So for all of you who are lucky enough not to have the problems some of us have, feel lucky.
For all of you who say suck it up. Stick it up yours. If you had the same issues on YOUR truck you would be pissed too.
|
Lighten up, Francis...(CoachBoone would be proud of me right now.)
Now, I have had a more serious problem than you and I am okay with NNA and it probably has something to do with the dealer in my community. I have had two of your issues and the brake judder which is a much more serious issue when it comes to safety.
I still feel great about my truck and I'm sure it has a lot to do with the service that I get from my Nissan dealer. That's just the way the cookie crumbles man. It doesn't ever crumble the same way twice. I hope that you can find a dealer that will help you remain cool, calm, and collected and fix the problems you are having. I think that is where your biggest concern lies, in finding a dealer that is worth a hoot and will help you out. Best of luck...
(You should start a thread to complain about your dealer and service, BTW, not hi-jack somebody's thread about Nissan customer service that is not related to your service problems.)
Quote:
|
Originally Posted by Feimrte
Don't get me wrong guys, I know things take sometime to fix.
And yes, it hasn't cost me anything other than some time to get the truck repaired. And yes, the guys at my service department have been great; staying late so I can either pick-up or drop off the truck.
What I don't like is a different story each time I take the truck in or call the rep. @ NNA. I think what really didn't for me was when the rep. stated that the truck was safe, even after the brake pedal going all the way to the floor and the truck not stopping. Really didn't like having to avoid an accident on the freeway by turning off on to the shoulder and then into a field because the truck wouldn't stop.
What about a co-worker having the same problems and his truck has been 1 time more than mine and here's what he gotten: Rental car for 2 weeks while Nissan takes his truck for the new counter-measures, scheduled to be picked up this Friday by Nissan. $2000.00 check for his problems, written warranty stating that should the brakes have the same shudder problem within 15,000 miles that they will buy-back his titan. Here's my question: why are we all being treated differently by Nissan?
|
Feimrte,
I would take the Service Mgr on a ride with you to show him the problems you are experiencing. He seems super helpful and I would say you have been really patient with him, too. Nobody knows your Titan as well as you do. That way he can better understand what you are experiencing and do the best job possible in making it right for you.
I also agree with RRUMANER stated about how being polite and patient with NNA. It really does go a long way to follow those 3 C's (Cool, Calm, Collected) when dealing with something so frustrating in a customer service/service type of situation. I have worked in many a customer service role over the years (too much retail, sales) and I can tell I went the extra mile or was as patient as any customer was with me. Their attitude really determined how I reacted. Nice, polite people got the most help and helped first and more often because of their disposition. People that screamed and yelled and made a scene got the calm patient treatment, but I wasn't nearly as helpful to them. (Didn't break any company policies or bend the rules to help them out like I would for the patient super nice customers.
)
There also is a TSB available on the brake pedal linkage that I think is what you should have applied to your Titan.
http://www.infinitihelp.com/Ownershi.../NTB04-104.htm
I hope this helps. Good luck in getting your Titan taken care of!
