Gresham Nissan/Subaru--Gresham, OR
Service Advisor: Brian
Service: Undecided (too early yet)
I took the Titan to these guys for an oil change and a couple warranty issues after being told by Ron Tonkin Nissan when I brought up workmanship defects that this is not a Rolls Royce....told this not once, but twice.
So I took to Gresham after their parts guy ran down a part I needed, he went above and beyond the call.
I gave them my list:
Dash rattles
Door rattles
Drivers seat squeaks (getting worse)
Side storage latch cover broken
brake judder
tire pressure sensor light on
Here's how the issues have been handled so far:
We can't investigate dash rattles or door rattles. Not warranty.
Didn't even respond to drivers seat squeak.
Did brake fix.
Ordered latch cover. Since then they mailed a delivery notice, I took back in to have them fix, an hour later they tell me that it's the wrong part, will call me when it gets in. I took an extended my lunch at work to do this.
The tire pressure sensor light came back on. Brian told me to take it to Les Schwab and see if I have a slow leak, nail, etc.
I am documenting every single experience and am going to lay only the facts on the service manager when all is said and done. I've contacted Nissan's consumer affairs and they are looking into getting my issues dealt with with this dealer, so the jury is still out, but so far I'm not impressed.
While I was waiting at my last visit I peeked at their 05 Titans anmd every single one had the aluminum rear diff cover. I am going to tell consumer affairs I want one free. They've acknowledged they had a problem by putting them on the new rigs...in fact if you try to order a replacement for your 04...a steel one...it's not available any longer, they will sell you the aluminum only. I have had a documented rear diff issue in the past, so I'm pushing them to get one under warranty.