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It seems that many of us are or will be dealing with the dealership on various issues with our Titans. The brake judder issue in particular comes to mind. I've only been viewing this site for about 6-months or so since the purchase of my Titan, and do have a few issues with it such as the fuel gauge, leaky rear window, and possible brake judder coming on. For the most part however I like my truck.
I was thinking that maybe in the "how to" section there needs to be a thread about how to deal with your dealer's service dept. It seems like a lot of us have questions about this and maybe we need to start a list of things to keep in mind. So, feel free to add to the list, and I would hope that this list could be stuck for future reference...
1. Be calm, and explain your problem clearly, don't get pi$$ed off, it doesn't
help. Don't elevate the problem or get sidetracked, keep the focus on
your problem, and repeat your concerns if necessary.
2. Keep all records of services to include the dealer, independant shops,
and owner maintenance. This includes every phone call, who it was with,
what date, and every letter, fax, etc.
3. Know your warranty, know what's covered, and what's not.
4. Know the current TSB's/recalls that are out.
5. If you don't have a problem, don't BS the dealer just because there's a
TSB out.
6. Always use the chain. Start with the service person, then supervisor,
then manager, then owner, then Nissan. Give everyone an opportunity
to fix your problem before you go to the next step, and remember #1.
7. Be realistic in your expectations (this goes back to your warranty). If
you're unusually hard on something that breaks (i.e. the guy that got mud
sucked up thru his air filter...), take responsibility for it
and fix it on your own if you busted it doing stupid stuff.
8. If you don't get satisfaction from one dealership go to another, this may
or may not help, but it's worth a try.
9. Know your state's lemon laws.
Anyway, feel free to add to the list. I don't work for Nissan, just a gov't employee!
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