Nissan Titan Forum - View Single Post

The_Man · 03-19-2005, 01:59 AM

Good List. Here are some additions:

Review your service receipt and make sure it is accurate. Often I have seen service writers note a problem as "Could not Duplicate" when they could, but could not find the real cause. Having incomplete repair items on service receipts can be useful in documenting a recurring problem. In my last Titan service visit, the drive noise tsb was not done because the service manager knew that it would not solve the problem. They knew what was causing the noise and the tsb did not address it. They were awaiting Nissan's fix for the noise. But my service receipt said "could not duplicate'. The service cashier caught the mistake and wrote "awaiting fix from Nissan" so that is was correctly documented as incomplete.

Request replaced parts to be given to you. If you are considering or preparing legal action for a recurring problem, you will need to have the damaged parts which were replaced. This can also prove that parts which were claimed to be replaced actually were.

Try to use the same service writer on subsequent visits. If the service writer gets to know you and remembers you, they may be more likely to work a little harder and go the extra mile if they see the same owner bringing their vehicle in again and again. Building a rapport with a service writer can also make visits a little friendler.

03-19-2005, 01:59 AM	#4 (permalink)
The_Man Registered User iTrader: (0) Join Date: Nov 2004 Location: Southeast MA Posts: 279 Thanks: 0 Thanked 0 Times in 0 Posts	Good List. Here are some additions: Review your service receipt and make sure it is accurate. Often I have seen service writers note a problem as "Could not Duplicate" when they could, but could not find the real cause. Having incomplete repair items on service receipts can be useful in documenting a recurring problem. In my last Titan service visit, the drive noise tsb was not done because the service manager knew that it would not solve the problem. They knew what was causing the noise and the tsb did not address it. They were awaiting Nissan's fix for the noise. But my service receipt said "could not duplicate'. The service cashier caught the mistake and wrote "awaiting fix from Nissan" so that is was correctly documented as incomplete. Request replaced parts to be given to you. If you are considering or preparing legal action for a recurring problem, you will need to have the damaged parts which were replaced. This can also prove that parts which were claimed to be replaced actually were. Try to use the same service writer on subsequent visits. If the service writer gets to know you and remembers you, they may be more likely to work a little harder and go the extra mile if they see the same owner bringing their vehicle in again and again. Building a rapport with a service writer can also make visits a little friendler. __________________ (Titanless )