[TYTAIN]

The biggest thing is to treat them as you would want someone treating you. I have several issues with my service deptment such as we didn't hear anything, didn't find anything even though there is a TSB on it, crappy work, and telling my they wouldn't fix my regulator that broke on a friday morning with a forcast of rain for the weekend. (wrong answer by the way). Finally went and sat down(today)with the Nissan GM of the dealership and went over the problems with each repair order, and needless to say he was real interested and took notes on each repair order. He was also very honest in saying he knew there were some problems and there are replacing the service manger (old one already gone). But if there a problem go to these people and at least give them a chance to work on their problems internally. If if was in his shoes I would want someone to bring these issues to me so I could take action on the problem employee's... but then that's just me.
Thank for your time
Ray