[Venom]

Hi all,

Sine buying my Titan I have been back to the dealership 4 times. Not once did I leave my Titan or make an appointment for service. Here is why.

1st Time. I picked up my truck in the early evening as it was getting dark. Looked it over quickly. Found that it was missing one tie down cleat and the mud flaps. They got me a cleat and ordered the flaps.
I drove the truck around for a couple hours and found that it had a vibration that was like an out of balance tire at between 55-80 mph starting off lite and harshest at 80mph.
When I got home from my drive it was dark. I was putting my keys into my front door and my outdoor motion light came on. As I went in the door I saw something on the front bumper of the truck. I went over to look and there was a deep scratch back and forth across the bumper. on the passenger corner. It was deep and you could tell it had been buffed out in an attempt to fix it. It looked like somone had dragged a key back and forth several times about 4". It was deep but still in the paints color, not to the base.

I took it to the dealer the next day. My salesman was not there. Someone else looked at it and told me it must have happened after I left. I asked to see a manager. He came out and looked at it and said, we thoroughly inspect all vehicles before they leave and if it was not fine we would have mentioned it.
My arguing did not help. They will do nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2nd Time. I am driving home from my argument at the dealership and I notice that the plastick window frame on the rear driver window is lifting up and put about 4 - 6" from the wind on the highway. I get out and look and see that the plastic lock tabs that hold it down are broken off. So I turn around and go back to the dealer. This time to the service dept.
There is no one at the service dept. Some guy walks in says what do you need. I explain about my window. And he leaves and comes back with some double stick tape. He walk to the truck and puts tape on it. I tell him, now it is sticking up from the tape. It needs to be replaced. He seemed aggravated and walked me over to the parts counter. He says to one of the parts guys- Get him a part for his window. I say I also have a vibration and he says you will have to talk to a service writer and he walks away. The parts guy says- did he write a service order? NO. The parts guy comes out and figure out what I need and orders it. They will call when it comes in. I wait for 15 - 20 minutes and no service writers can be found. I leave.

3rd Time. They call with the part. I go and this time there is a service writer there. I tell him the story and he cannot believe what I am saying. I walk him over to the parts department and see the parts guy who confirms my story.
The service guy gets the part and brings it to me and we snap it on the truck. I give him the old one and he throws it in thetrash. Don't you need to write this up I ask? He just looks at me and says have a nice day. I have a tiny wheel judder so I wait on the vibration until I will come for the new rotors.

4th Time My radio has crappy reception, but I just decide to put in aftermarket. I have small wheel judder at 1200 miles, but after reading in the forum that new rotors are coming I decide to wait before I bring it in. At 2800 miles the wheel judder is insane and I notice from the forum that new rotors are coming in slowly. I also notice a large amount of rust on my rear chrome bumper. It is pitted pretty bad.

I go to the service department and see the same guy who put on my window frame. I tell him about the brakes and he says they will not see any of those rotors untial late May. I tell him I know some are out there. Then he starts talking about how there is not much difference between the old and new anyway. I tell him I will wait because I do not want to come back every 2000 miles. I do not mention the vibration. I will when I leave the truck for the rotors.

I show him the rusty bumper. He calls the service manager. The service manger has a guy come up and start rubbing polishing compound on the rust. I hear the compound guy say ti is bad rust really bad.
When he finishes the rust is gone but you can see little black pit holes where the rust was. I tell him the rust is going to come right back it is a bad chrome job on the bumper. The service manager goes out on the lot to look at other Titans. He comes back and says: It is alot worse on many others. Thats the way they all must be. I say so you are going to replace the bumper? He says no, the rust is gone.

Then I mention the brakes and he admits they have the new rotor kits. But he will not swap mine. He says he is not allowed. He says they have to first turn the old rotors and then if they go bad he will have to use up the old inventory of rotors first. I say: How many times do you want me to come back? You could fix this once and be done. He says: It's not me it's Nissan. They won't let me swap them out.

I have called Nissan and gotten my complaint number and I am waiting to hear from the regional service manager.

Now today I went out side with a white rag and wiped the bumper where the rust was. What a surprise ORANGE on my white rag.

I hate my dealership!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

UPDATE
I never heard back from anyone at Nissan USA.

The judder got so bad I had to take it in. The Techs Name was Kevin at Weston Nissan. He was excellent. Although I know I will have to go back. They only resurfaced the rotors. That will not last long.

I tried to buy the Stillen Big Brake Kit. They are out of stock for at least 4 weeks.