Nissan Titan Forum - View Single Post - My Letter to Nissan USA and to Baker Jackson Nissan North

carteach0 · 04-19-2005, 03:27 PM

I haven't had my Titan in for service yet, and might never depending....

But I did my time dealer service departments.

What you experienced is beyond question wrong. Four weeks without my vehicle and I would pitch a tent at the service writers desk.

I hope Nissan makes it right, but it's really the dealerships problem.

My recomendation is you make an apointment with the general manager of the dealership and go over the situation. NOT the service manager, but the GM. In fact, if there is a dealer principle (owner) then make that appointment with him. If they have half a brain, they'll meet with you and bend over backwards to smooth it over.

I SURE do hope they gave you a vehicle to drive for that four weeks......
And I'd insist on their paying a rental on any future visits.... that really makes them hustle when it costs them $30 a day to blow you off.

04-19-2005, 03:27 PM	#6 (permalink)
carteach0 Registered User iTrader: (0) Join Date: Mar 2005 Location: Lancaster, PA Posts: 140 Thanks: 0 Thanked 0 Times in 0 Posts	I haven't had my Titan in for service yet, and might never depending.... But I did my time dealer service departments. What you experienced is beyond question wrong. Four weeks without my vehicle and I would pitch a tent at the service writers desk. I hope Nissan makes it right, but it's really the dealerships problem. My recomendation is you make an apointment with the general manager of the dealership and go over the situation. NOT the service manager, but the GM. In fact, if there is a dealer principle (owner) then make that appointment with him. If they have half a brain, they'll meet with you and bend over backwards to smooth it over. I SURE do hope they gave you a vehicle to drive for that four weeks...... And I'd insist on their paying a rental on any future visits.... that really makes them hustle when it costs them $30 a day to blow you off. __________________ 2005 XE CC 4x4 'Very Red' Custom spring wrap mod to eliminate clunk on acceleration. Custom rear window protector. Custom hinged hard bed cover.