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I agree with Carteacho about contacting the GM. Being rational when others aren't takes a lot of patience. I would add that you should bring a friend to witness the exchange. It will also help you keep cool.
Your letter is well written. I hope you get not only the fix but Nissan figures out what an appropriate compensation would be.
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If there are no dogs in Heaven, then when I die I want to go where they went. -- Will Rogers
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