Well, I got a call from Kurt (the same Kurt from my letter above) and an email from the Manager of Customer Service at Baker Jackson Nissan today. Kurt apologized that both Nissan (read: he) and the dealership have dropped the ball on this and that he assures me they are dilligently working on the matter. He also assured me that he'd get back to me within 2 days with some sort of resolution in this matter. I guess I'll just sit back, wait and see... The manager of CS from BJ Nissan essentially assured me that this case is NOT a closed matter and that a resolution to the issue is in the works. I suppose I'll just wait and see what the dealer will do as well. Now all I need is a call from the president of Nissan...
I will keep you guys updated as to what happens here...
Many of you have PM'ed me and asked me "what resolution would make you happy". My response is this: the damage is done, but in order to avoid permanent damage, several things can happen.
1. Put a new 05 bed on my truck and pay line-x to install their liner.
2. Tint my damn windows (it's cheap for God's sake!!!!!)
3. Free oil change for the life of my truck at BJ Nissan (as long as I own it).
4. GOOD CUSTOMER SERVICE when I come in (not too much to ask for, is it???).
Anyhow, i'll keep you all updated, i'm not that hard to please, I hope Nissan realizes that it doesn't take much to keep this customer happy, just a little bit of respect and a little bit of courtesy...
Peter