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Dealer/Location: Mossey Nissan, El Cajon, CA
Service Advisor: Jason, (quit) Charisee (quit), Jesse, and New Guy
Service Experience: Horrible
The service advisor do not refelct on the service. Jason and Charisee were probably the best sevice advisors I have had at any car dealership, and with my luck they both quit.
I have taken my truck to the dealership 13 times including 3 oil changes in the 10 months i have had it. Everytime I took it there, the niceness of the advisors would make me confident that my problem would get fixed, but I was wrong. 8 times I took it, because both power windows would get stuck as they went up, and stay stuck for a while. 6 of those times they gave me the excuse that they could not prove the problem. 1 time they did prove it, kept it overnight, and made it worse. The last time I took it they finally figured out the problem and it hasn't happened since (yet). I have taken it 3 times about the shaking of the car while on the freeway, rebalanced tires once, and when it still happened they told me to drive with the tailgate open (still get the shaking). Took it in when the car would shake while I was braking and ordered new brake pads that took a week to come in.
I have to go in again for the brake pads, but I am on the waiting list, so I dont know when I have to go.
Don't be fooled by the service advisor, theyre just the middle man, its the service that sucks.
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