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I haven't contacted them. If anyone is to blame it was me, had I known there cables had a weak spot there it could have been avoided. I just ran and grabbed some monster cables for $40 to replace them.
I would buy there products again, and just treat them gentler than I would with other cables.
All the other stuff (distro blocks, battery terminals, wires) I ordered from them was top notch. I just thought I would post this so hopefully someone else learns from my mistake.
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