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Originally Posted by The_Man
Good List. Here are some additions:
They were awaiting Nissan's fix for the noise. But my service receipt said "could not duplicate'. The service cashier caught the mistake and wrote "awaiting fix from Nissan" so that is was correctly documented as incomplete.
Request replaced parts to be given to you. If you are considering or preparing legal action for a recurring problem, you will need to have the damaged parts which were replaced. This can also prove that parts which were claimed to be replaced actually were.
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I don't know IF the cashier have any authorize or capable to rewrite what service writer wrote on the invoice, they don't event have the authority to change or correcting the amount was written on repair order or cashier invoice either.
The only way you can have the part that the dealer replaced for you is you're paying for that job. If it's a warranty job/parts, those part have to goes back to part Dept for warranty claim, you may be able to look at it if you are happen to be there at the time the Tech replace it, otherwise... I don't think they're willing to keep it aside for you to see later on, let alone keep them for your record.