Nissan Titan Forum - View Single Post

jbennett · 08-11-2005, 07:58 PM

Dealer/location: Connell Nissan/Costa Mesa, CA
Service Advisor: Mark Nutter
Service Experience: Less than Satisfactory

I bought my truck used 3 weeks ago, it has been in for service 3 times since purchase. Main reasons were for the brake upgrade, stereo upgrade and misc little cosmetic problems that previous owner didn't care about. My problem with the service is for every problem that is attempted to be fixed, they cause another problem!!!!! Stereo was replaced, they screwed up the trim around the stereo, door molding was replaced, they screwed up the window switch, window wouldn't roll up sometimes, fuel sending unit replaced, they screwed up something with the emissions, check engine light came on, some dash trim was replaced, they screwed up the rest of the trim around the broken piece!!!!! Has anyone else experienced these kind of problems???? I'd say it's more of an issue with the technician than the dealer, but it's still annoying, I have to bring it back for a fourth time in four weeks to hopefully get this all completely resolved!!!! Ridiculous if you ask me. I love the truck though, tons of power, great ride and decent gas mileage for a truck (average 15 mpg mostly city driving!!!!)

Anyone have any better dealer experiences in the Orange County CA area???

08-11-2005, 07:58 PM	#111 (permalink)
jbennett Registered User iTrader: (0) Join Date: Aug 2005 Location: Tustin, CA Posts: 155 Thanks: 0 Thanked 0 Times in 0 Posts	Dealer/location: Connell Nissan/Costa Mesa, CA Service Advisor: Mark Nutter Service Experience: Less than Satisfactory I bought my truck used 3 weeks ago, it has been in for service 3 times since purchase. Main reasons were for the brake upgrade, stereo upgrade and misc little cosmetic problems that previous owner didn't care about. My problem with the service is for every problem that is attempted to be fixed, they cause another problem!!!!! Stereo was replaced, they screwed up the trim around the stereo, door molding was replaced, they screwed up the window switch, window wouldn't roll up sometimes, fuel sending unit replaced, they screwed up something with the emissions, check engine light came on, some dash trim was replaced, they screwed up the rest of the trim around the broken piece!!!!! Has anyone else experienced these kind of problems???? I'd say it's more of an issue with the technician than the dealer, but it's still annoying, I have to bring it back for a fourth time in four weeks to hopefully get this all completely resolved!!!! Ridiculous if you ask me. I love the truck though, tons of power, great ride and decent gas mileage for a truck (average 15 mpg mostly city driving!!!!) Anyone have any better dealer experiences in the Orange County CA area???