Nissan Titan Forum - View Single Post

jbennett · 08-11-2005, 08:45 PM

Don't get me started with their parts department!!!!!!! I ordered a front spoiler off an Armada and was told it would be in on a Tuesday. I went in on Friday to drop my truck off for service and figured I'd pick up the spoiler then. Dropped off my truck, went to parts and asked for my prepaid spoiler.... They had no record of an order!!!!!! They said they could order it again if I prepaid AGAIN!!!! Well I already prepaid for the previous one that was supposed to be there, so I told them to forget it and I better not see a charge to my credit card!!!! I have yet to get my statement to see if they charged me for my unordered part.

I haven't received very good service from Mark, just to give you some background, I work for a company that deals with Connell Chevrolet for all of our many warranty issues, tons of chevrolet vehicles from lifeguard trucks to police Tahoes that obviously need plenty of service, so we have a good relationship with Connell Chevy. Anyways, our service advisor from Chevy recommended Mark, so I figured he would be plenty helpful to my legitimate needs for warranty service... Not the case, he was very difficult on a few questionable items, like the stereo problem, I had to get the service manager involved who said he had the same problem with his Armada and after 10 seconds of explaining my problem just said "order a new stereo" very simple, only after arguing with Mark for at least 15 minutes!!!! Then simply asked a question regarding replacing the diff cover under warranty, he said they have seen no problems to warrant replacement, I asked then why is there a bulletin on synthetic fluid being the standard now and the 05's having the new improved aluminum finned covers for better cooling??? Simple questions, he got upset and just told me that he wasn't going to argue with me and that they wouldn't cover the new cover, but of course he'll sell me one through parts!!!! Now why would I want a new one if there are no problems!!!!! Anyway, the other dealers I spoke with were very polite and simply stated Nissan wouldn't cover replacement unless my truck had a specific problem, very simple and polite in my opinion. This wasn't the only time he lost his cool with me, that is why I'm upset, besides the fact that the tech can't fix a problem without causing another one!!! I'll try Power for parts or Tustin Nissan next time.

08-11-2005, 08:45 PM	#113 (permalink)
jbennett Registered User iTrader: (0) Join Date: Aug 2005 Location: Tustin, CA Posts: 155 Thanks: 0 Thanked 0 Times in 0 Posts	Don't get me started with their parts department!!!!!!! I ordered a front spoiler off an Armada and was told it would be in on a Tuesday. I went in on Friday to drop my truck off for service and figured I'd pick up the spoiler then. Dropped off my truck, went to parts and asked for my prepaid spoiler.... They had no record of an order!!!!!! They said they could order it again if I prepaid AGAIN!!!! Well I already prepaid for the previous one that was supposed to be there, so I told them to forget it and I better not see a charge to my credit card!!!! I have yet to get my statement to see if they charged me for my unordered part. I haven't received very good service from Mark, just to give you some background, I work for a company that deals with Connell Chevrolet for all of our many warranty issues, tons of chevrolet vehicles from lifeguard trucks to police Tahoes that obviously need plenty of service, so we have a good relationship with Connell Chevy. Anyways, our service advisor from Chevy recommended Mark, so I figured he would be plenty helpful to my legitimate needs for warranty service... Not the case, he was very difficult on a few questionable items, like the stereo problem, I had to get the service manager involved who said he had the same problem with his Armada and after 10 seconds of explaining my problem just said "order a new stereo" very simple, only after arguing with Mark for at least 15 minutes!!!! Then simply asked a question regarding replacing the diff cover under warranty, he said they have seen no problems to warrant replacement, I asked then why is there a bulletin on synthetic fluid being the standard now and the 05's having the new improved aluminum finned covers for better cooling??? Simple questions, he got upset and just told me that he wasn't going to argue with me and that they wouldn't cover the new cover, but of course he'll sell me one through parts!!!! Now why would I want a new one if there are no problems!!!!! Anyway, the other dealers I spoke with were very polite and simply stated Nissan wouldn't cover replacement unless my truck had a specific problem, very simple and polite in my opinion. This wasn't the only time he lost his cool with me, that is why I'm upset, besides the fact that the tech can't fix a problem without causing another one!!! I'll try Power for parts or Tustin Nissan next time.