I recommend the Southern States Nissan in Apex, NC.
1. All their service consultants made immediate contacts with me to update me on repairs.
2. Clearly communicated the timeline for completing the work.
3. Got me in ASAP.
4. No excuses.
This is exactly opposite the experiences I had at two other Dealerships:
Central Carolina Nissan in Sanford, NC (where I bought my Pathfinder and Titan)
Southern States Nissan in Raleigh (where I took my trucks in for warranty work previously)
"Down service technicians" (One week to make an appointment, kept it extra days because they were busy, called up next morning to say nothing wrong with the truck.)
"Cannot duplicate problem" (Yet when we drove it together, guess what? We did duplicate the problems!) But they couldn't get me back in to fix the problem for another week
Southern States of Raleigh does have one plus-their collision center staff who work for Nissan but are their own shop are also excellent in both workmanship, timeliness, and customer service. Too bad, they are the kind of folks I DON'T want to see again if you know what I mean.
PM me if you want more examples of how lousy both Central Carolina and Southern States of Raleigh are.