Nissan Titan Forum - View Single Post

titsan · 06-16-2006, 11:22 PM

2006 Titan Crew Cab 1 month old. I am not going to disclose the dealership. I don't think it would be fair. What I ran into is the general Nissan policy regarding after market accessories and the lack of knowledge they pass onto their service advisors/technicians.
I will start by saying that my vehicle has been equipped with many extras that Nissan hasn't installed. I have know issues with accepting the responsibility of the after market accessories or the issues they may or may not cause. The vehicle has an after market exhaust, cold air intake, front and rear sway bars and the one that makes them cringe a supercharger.
I brought my vehicle in with a couple of concerns. The first was the front bumper had an issue with the chrome. On the left and right side of the bumper it was apparent that it hadn't had enough nickel on the bumper to finsih off the chrome. You could see the copper bleeding through. They are claiming that it is heat do to the intercooler on the supercharger. Even though the intercooler is in the middle of the bumper and the middle of the bumper show no bleedig of the copper through the bumper.
The second issue of concern was one the truck goes up a driveway sideway it makes a clunk sound. It has done this since day one of owning the truck. But since there is a new sway bar on the front of the truck they are claiming this is the cause. At least they were nice enough to find the source. It seems that there is a sheet metal cover that attaches to the front bumper. When the truck comes up the driveway at angle the sway bar hits the metal cover and creates the clunk. It doesn't have to do with speed. You can be going as little as 5 miles per hour and it still occurs.
Anyway on to the real issue. I get a call from the service advisor stating the entire trucks warranty is void. It gave me a good chuckle. I explained to the advisor that only those after market parts that have been proven to cause a defect on the truck are out of warranty. That is why I bought a warranty on the drive train when I had the supercharger installed. The service advisor said we would talk more about it when I arrived and bring out the tech to discuss what was found.
I was also told that I shgould never bring the vehicle back to them and then suggested about 5 other dealerships that I should try working with to service my vehicle. I guess the just sell them they don't servie them.
I am not sure of the actual court ruling but I will have my legal counsel look it up on Monday. I think the case was that was involved had to do with a person named magnuson. Like I said my legal counsel will take care of the research. I was told the tech didn't even want to touch the vehicle. I responded with because the tech isn't qualified to make the repairs. I was told all their tch's are certified. I then responded, with certified yes, qualified no.
What I have noticed is when it comes to thinking the parts replacement personnel aren't qualified to troouble shoot vehicles. The personnel go to classes to learn how to read codes and what part to replace if a code comes up. They don't understand the reasons why. I have seen at other delaerships were once a month a lead troouble shooter from the manufacturer will come in to trouble shoot cars that can't be fixed by replacing parts.
When I arrived it seems that for some reason the delaership's position on the issues had changed. They were able to adjust the sheet metal cover on the bottom of the vehicle and had ordered me a new bumper to replace the defective one. I am not sure why the jekyl and hyde act. It still has me scratching my head. The irony is that the advisor had a Z that was lowered. I am sure the suspension hasn't been voided.
What I find most interesting is that when I purchased the vehicle the sales man was trying to sell me the K&N Air Filter an Exhaust System and 22" Rims. I expressed m y concern then with the warranty issue. I was told that it wouldn't make a difference. It is starting to become apparent that it dosen't make a difference if you buy the options from them but if you buy them from someone else there is a issue. Seems discriminatory to me.
There are still a couple of mods I am going to do with the vehicle. I plan on dropping the rear end 2" to level the vehicle out and I will be putting 22" on the truck. Which will give the dealership the excuse they need not to cover the brakes. But if I would purchase the 22's from them it would be a none issue.
When I left the advisor told me that in the future they will work through any issues that arrive. Wow, surprised me after being told I should go anywhere but there for assistance.
Anyway that was my first experience at my local Nissan delaership that has sold me my Titan 36 days ago.

06-16-2006, 11:22 PM	#144 (permalink)
titsan Registered User iTrader: (0) Join Date: Jun 2006 Location: Southern California Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Service Department Experiences 2006 Titan Crew Cab 1 month old. I am not going to disclose the dealership. I don't think it would be fair. What I ran into is the general Nissan policy regarding after market accessories and the lack of knowledge they pass onto their service advisors/technicians. I will start by saying that my vehicle has been equipped with many extras that Nissan hasn't installed. I have know issues with accepting the responsibility of the after market accessories or the issues they may or may not cause. The vehicle has an after market exhaust, cold air intake, front and rear sway bars and the one that makes them cringe a supercharger. I brought my vehicle in with a couple of concerns. The first was the front bumper had an issue with the chrome. On the left and right side of the bumper it was apparent that it hadn't had enough nickel on the bumper to finsih off the chrome. You could see the copper bleeding through. They are claiming that it is heat do to the intercooler on the supercharger. Even though the intercooler is in the middle of the bumper and the middle of the bumper show no bleedig of the copper through the bumper. The second issue of concern was one the truck goes up a driveway sideway it makes a clunk sound. It has done this since day one of owning the truck. But since there is a new sway bar on the front of the truck they are claiming this is the cause. At least they were nice enough to find the source. It seems that there is a sheet metal cover that attaches to the front bumper. When the truck comes up the driveway at angle the sway bar hits the metal cover and creates the clunk. It doesn't have to do with speed. You can be going as little as 5 miles per hour and it still occurs. Anyway on to the real issue. I get a call from the service advisor stating the entire trucks warranty is void. It gave me a good chuckle. I explained to the advisor that only those after market parts that have been proven to cause a defect on the truck are out of warranty. That is why I bought a warranty on the drive train when I had the supercharger installed. The service advisor said we would talk more about it when I arrived and bring out the tech to discuss what was found. I was also told that I shgould never bring the vehicle back to them and then suggested about 5 other dealerships that I should try working with to service my vehicle. I guess the just sell them they don't servie them. I am not sure of the actual court ruling but I will have my legal counsel look it up on Monday. I think the case was that was involved had to do with a person named magnuson. Like I said my legal counsel will take care of the research. I was told the tech didn't even want to touch the vehicle. I responded with because the tech isn't qualified to make the repairs. I was told all their tch's are certified. I then responded, with certified yes, qualified no. What I have noticed is when it comes to thinking the parts replacement personnel aren't qualified to troouble shoot vehicles. The personnel go to classes to learn how to read codes and what part to replace if a code comes up. They don't understand the reasons why. I have seen at other delaerships were once a month a lead troouble shooter from the manufacturer will come in to trouble shoot cars that can't be fixed by replacing parts. When I arrived it seems that for some reason the delaership's position on the issues had changed. They were able to adjust the sheet metal cover on the bottom of the vehicle and had ordered me a new bumper to replace the defective one. I am not sure why the jekyl and hyde act. It still has me scratching my head. The irony is that the advisor had a Z that was lowered. I am sure the suspension hasn't been voided. What I find most interesting is that when I purchased the vehicle the sales man was trying to sell me the K&N Air Filter an Exhaust System and 22" Rims. I expressed m y concern then with the warranty issue. I was told that it wouldn't make a difference. It is starting to become apparent that it dosen't make a difference if you buy the options from them but if you buy them from someone else there is a issue. Seems discriminatory to me. There are still a couple of mods I am going to do with the vehicle. I plan on dropping the rear end 2" to level the vehicle out and I will be putting 22" on the truck. Which will give the dealership the excuse they need not to cover the brakes. But if I would purchase the 22's from them it would be a none issue. When I left the advisor told me that in the future they will work through any issues that arrive. Wow, surprised me after being told I should go anywhere but there for assistance. Anyway that was my first experience at my local Nissan delaership that has sold me my Titan 36 days ago.