[frmrFORDman]

dealer/location Jay Wolfe Nissan Kansas City MO
service advisor Kevin
service experiance can i burn the dealership down?


i went to get the first oil change on my titan. i had made an appointment 9 days in advance. i showed up 10 minutes before my appointment. they wrote the service order and took the truck right in. they asked if i was going to wait for my truck , i replied yes. they said you can wait in our lounge. i said ill be there, will you come get me or page me over the intercom when your finished with my truck, they said yes we will. i went to the lounge watched 2 episodes of Judge Judy. (the tv is behind glass and no sign of the remote) after an hour i got up to see what the hold up was. i discovered they were finished with my truck. i went to kevin and said it looks as if your done with my truck , he said yes weve been done with it half an hour. i said oh i thought you were going to let me know when it was finished? kevin replied didnt you see it drive by? i said there a armada in the way of seeing the lot from the lounge. he said oh sorry. i said yeah sorry i dont have anything better to do then sit around the dealership. he shrugged and told me that will be $38.95 . i then inquired what happened to the free oil change coupon i handed him when he wrote it up. he said oh yeah. he said see you in three months i laughed and went out to my truck. not being the trusting sort i opened the hood and checked the oil. guess what, thats right the level was below the add mark, one qaurt shy. i went back in and asked kevin if i could have the other qaurt of oil. then he treated me as if i didnt know how to check the oil in my truck. i said well then you go check it. he went out and checked it. and then tried to play it off that since they put a new oil filter on it it was holding the other quart of oil. i said i check the oil in this truck everytime i put gas in it, and it has always been right in the over the top of the second dot. they reluctently put another qaurt in it. i then asked if this was the kind of service i could expect for warrenty work. kevin told me they had a 95% customer satisfaction rating . i then told him that every ford dealership i had ever worked with always washed my trucks when they came out of the sevice bay, and the quick change place i planned on using includes a car wash. he said is that what it will take to make you happy today mr maroon. i said not today id would of liked to had some customer service. and not been treated like a vagerent. that was two weeks ago, i thought i was over it. but in the mail today was a survey from J.D. Powers about my experiance with the dealership. ahhhhhh sweet revenge. im going to call the sevice manager to see if he wants me to mail the survey.