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Old 01-30-2007, 07:10 PM   #15 (permalink)
Wallrat
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Re: SURVEY: Front Differential Problems

UPDATE:

So I got a call from Jim at 1-800-NISSAN-1 today (nice guy btw so be cool to him if you ever have to call there). Anyway he just did a follow-up so he could try to get me in touch with the regional field rep in the next day or 2. That rep is actually the reason why I've been having so many problems with this.

Back when I first had the problem, I took it to Douglas Nissan on Beach Blvd. They weren't sure if they should cover it or not so they asked the field rep who just happened to be there for a different vehicle. He denied my claim based on the tool marks on the 6 bolts on the CV/stub shaft. Those bolts are removed to PROTECT the stub shaft when the knuckle is removed during the installation of the lift. Unfortunately this guy must not know this. The rep was gone by the time I got there and the service manager there accused me of fraud when I tried to point out the error in the rep's logic (long story). Took it to Nissan of GG instead and they couldn't do anything since work order specifically stated what the rep said. I didn't fight it much at the time since it was only gonna cost me $300 - BIG MISTAKE!

So I'm stuck in this rut where the dealerships can't fix my diff under warranty because this guy told them not to on 12/6/06. So I picked up my truck today, and paid the $97 bill for the "estimate" (which comes out to $3500 btw, not including the $97). I was wondering what a $97 car wash would look like but then they didn't even wash it!
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