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Originally Posted by batmanntexas
Time to get up on my soapbox here, sorry in advance for the thread hi-jack...A reasonable person might expect that when your vehicle has a problem and you take it to the shop to get fixed, that just maybe,the "technician" would actually troubleshoot the problem to find the cause, and the actually fix it. It has been my experience with the "Service Department" that when you submit a service item, instead of troubleshooting, they have this pre-planned parts replacement routine, wherein regardless of whether the part that they are replacing is bad or not, it must be replaced before thay can proceed in "diagnosing" the fault. I know that they call this troubleshooting, but from my own personal experience that is not what troubleshooting really is. For instance, your fuel guage problem, if you were going to fix it yourself, would you just automatically go out and buy a new sending unit? Say you did, and that didn't fix it, would you buy a whole new tank next? How about replacing the whole instrument cluster? How about after all the parts are replaced, it turns out to be a wire in the harness that the insulation got rubbed off of, and it would make contact with the frame occasionally, causing erratic guage readings. If the technicians were actually trained on how to troubleshoot a fault and not follow some flowchart for parts replacement, I bet the service departments would have alot less repeat calls as well as having more happier customers. I for one would rather pay a little more for labor knowing that the tech was actually solving the problem and I wouldn't be coming back in a week for the same issue, than to be plagued with the same problem over and over.
sorry for the long discourse...poor service work gets me all fired up... 
Scott |
How about looking up the TSB and finding out that Nissan has a problem with their fuel sending units?
http://www.nissanhelp.com/Ownership/.../NTB06-007.htm
Then again, how about Nissan designs the parts correctly in the first place and nobody has this conversation?
Poor service work has nothing to do with this problem
My fuel sending unit was replaced twice before my guauge would finally read correct.