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TitanRider · 04-09-2007, 03:20 PM

I was going to put on my spacer kit but could not even get my front passenger wheel off. First off I noticed a lug nut missing and I thought no big deal. I loosened the other lug nuts before a I jacked up the wheel and they where very stubborn once I got them loosened. Jacked up the wheel and only got three nuts off w/ little shavings in them. I had my buddy press the brake and I attempted the fourth nut cause it was really hard and it snapped the stud right off. And the fifth was the same so I didn't want 2 studs missing and it would not tighten all the way. So write now I only have 3 lug nuts holding the wheel on.

I got my oil changed on 3/30. I just got off the phone the service guy and he said there was no record of the tire being taken off. I was not notified a lug nut was missing. But they did notify me of tire condition and alignment. The service guy had no record of the tires being rotated and said I should talk to the previous person that did that about the lug nut missing. And he will charge me $110 for a new stud and lug nut and $4.95 for the other missing lug nut.

Is this the correct way the service guy assessed this situation or is he passing blame because there was no service on the lug nut? Do I have any other options?

04-09-2007, 03:20 PM	#1 (permalink)
TitanRider Registered User iTrader: (0) Join Date: Jan 2006 Location: Surprise!!!! AZ Posts: 287 Thanks: 0 Thanked 0 Times in 0 Posts	Need some help with the dealer. I was going to put on my spacer kit but could not even get my front passenger wheel off. First off I noticed a lug nut missing and I thought no big deal. I loosened the other lug nuts before a I jacked up the wheel and they where very stubborn once I got them loosened. Jacked up the wheel and only got three nuts off w/ little shavings in them. I had my buddy press the brake and I attempted the fourth nut cause it was really hard and it snapped the stud right off. And the fifth was the same so I didn't want 2 studs missing and it would not tighten all the way. So write now I only have 3 lug nuts holding the wheel on. I got my oil changed on 3/30. I just got off the phone the service guy and he said there was no record of the tire being taken off. I was not notified a lug nut was missing. But they did notify me of tire condition and alignment. The service guy had no record of the tires being rotated and said I should talk to the previous person that did that about the lug nut missing. And he will charge me $110 for a new stud and lug nut and $4.95 for the other missing lug nut. Is this the correct way the service guy assessed this situation or is he passing blame because there was no service on the lug nut? Do I have any other options? __________________ http://s16.photobucket.com/albums/b3...t=100_2363.flv Last edited by TitanRider; 04-09-2007 at 03:23 PM.