[FuzzyLogic]

Most of my experiences at this dealer have been very good. But, they have a new service advisor, who handled my 30k mile service.

I asked them to, in addition to the laundry list of 30k service items, check the alignment and let me know if it needed to be done. Well...of course it did (would you expect anything but?).

The service advisor called and said his tech had checked the alignment and the he was recommending a 4-wheel alignment.

I decided to have a little fun. I asked the service advisor to ask his tech why the 4-wheel alignment was needed instead of the usual 2-wheel alignment. His answer stunned me. He said, without hesitating, that the 4-wheel alignment was standard and came "with the kit." For this they wanted $129.00. This is a level of bullschidt I didn't expect.

So...I said, what's the procedure for the rear alignment on a live axle vehicle? He said he wasn't sure of the details. I said, well...I'd like your tech to explain how he plans to do it and why it should cost $129.00.

He repeated his "included in the alignment kit" comment and said it included a "rear camber adjustment." WHAT???? I decided to lower the boom and explain that he was full of schidt and why.

When I picked my truck up, I noticed a couple of items they missed, including the steam cleaning of the engine. The service advisor showed me what he thought was evidence that it had been done...a wet spot on the plastic engine cover. After I pointed out that it was OIL HIS TECH SPILLED...and the VALVE COVERS WERE DUSTY...he looked like he wanted to crawl under a rock.

I told him..."This dealer has given me good service in the past...you're new here...don't let this happen again."

I'm going to have a conversation with the service manager tomorrow about it, Not to hammer the service advisor...but if he doesn't know, he can't correct the issue.