[src4usarmy]

Well, kinda long story but here it is. We got to our condo Oceans with Elliot rental in N. Myrtle Beach at about 6:30 Sat. night. Their office closes at 7:00. We walked into the front door and stepped in about 2 inches of water which was soaking a big mat covering the tile floor. I start calling them at about 7:00 and get the answering service and tell them that it is flooded from the storm I guess. I called three times and was told that it wasn't an emergency. So we worked and cleaned the mess up. We started looking through the condo and seen it had not been cleaned at all. I was told this was also not an emergency but after about three more calls we were told we would be moved first thing in the morning but we cleaned the condo so we didn't have to stay in the nastiness. I took these pictures and more, plus the receipts for the pics and cleaning supplies to the office first thing Sun. morining. While I waited to speak to a manager, I overheard three other people getting money back for one night due to the same problem. I was told that we would not be moved after all. I was reinbursed for the pics, cleaning supplies, and one night's cost of the condo. I was ok with that. I left after asking for a new rug since the floor is slick. I hadn't received it after a while so I called. Still no rug. My four year old came out of our bedroom, took a couple of steps on the tile and fell hard on his hip. While my wife was having our son taken care of, I called the office back and I was pi$$ed. I calmly told them what happened and the moron on the phone said, "shouldn't you be taking care of your son instead of calling us?" I informed her my wife was having it done then and she asked again, so I told her the same thing again. She then said "so what am I supposed to do? Do you think it is our fault or something?" I said "He!! yes it is your fault, I told you people last night and today about 6 or 7 times that the rug was soaked and the floor was slick that we need a new one and you have ignored my request for a new one and you didn't even get the water up to start with." I was then transferred to a manager. Someone finally came at about 4:00 Sun. evening to clean, the service manager with two cleaners. They were great, they couldn't apologize enough and cleaned everything in here for us. I could never get anyone to tell me the name of the property owner or a number or anything. These people told me his name, that the two people who were supposed to have cleaned it were fired, and that they have seen people with not even half the mess get a full week for free. They said we should get at least half of our week for free, that they had never seen one in this bad of a condition. After what happened to my son, I started thinking this isn't such a bad idea and I am going Mon. morning to talk to the owner and show him these pictures. Not to mention I scraped the top of my truck on one bolt in the parking garage. Sorry for the rant, but I needed to vent.