Champion Nissan Experience

[chung_chang]

Wanted to share my experience at Champion Nissan in Houston. They are right next to Katy Mill's mall.

SALES
I purchased my Titan from them via internet. This couple was interested in my 9 yr old vehicle and agreed to my full asking price. So, I had short time to buy the Titan.

On a late Saturday, I submitted internet quote requests to half dozen Nissan dealers in Houston. By Monday, Champion was the first to reply with a no haggle quote on the exact Titan I specified. The other dealers replied asking questions on things I've already specified in my request or simply no responses at all. To be fair, I called them back and answered all questions. By Tuesday, I even called the no response dealers. By Wednesday, only 3 dealers were interested in my business. Champion's price was the lowest (by $500) and had my exact Titan on the lot. I went in that evening and drove home with my Titan after 2 hours (1/2 hour test drive and 1.5 hour working out finances and signing papers).

The salesman tells me they do half of their business from the internet. I'm not surprised since they are part of AutoNations and already know how to deal with internet customers. The other dealers seemed to have no clue. This was the least painful car shopping experience I've had for the exact vehicle and paid right at where I was expecting.

SERVICE
I can't say getting hold of their service reps was an easy task. Once again, I filled out an internet service request form. 3 days later, no responses to confirm my appointment. I called them only to get transferred to voicemail. I left message and 2 days later, still no responses. Called again except this time, I get transferred to a full voicemail box so I can't even leave a message. I insisted on holding and the receptionist kept trying for about 10 minutes. Finally, someone answered. I inquired about my internet appointment but was told he had no access to that. WHAT?!

On the day of the appointment, I gave them a handful of warranty issues to work on. My main goal was to have the brake judder repaired. The rest were small annoyances such as vibrations, cabin noises and a clicking driver power window. They asked if I could leave the truck for a day, which I agreed. Next day, I called for status and again, had a difficult time getting hold of my service rep or any service reps. Finally, I was told they would need one more day. The next day, I called again to check. Up until this point since day one, no one ever contacted me to provide status. After couple of tries, finally my service rep said it was ready.

They've applied the final brake fix. They also fixed every other issues I brought to them, inluding the clicking power window which Sterling Nissan was unable to repair before, twice. Furthermore, they went through a multi-point inspection including checking rear diff fluid level, without me asking. Overall, I'm very satisfied with their technical service. But their customer service leaves much to be desired. On the plus side, their waiting area has a big window view to the service garage.

CONCLUSION
I give them "A+" on the internet Sales Dept. "B" on the Service. Sorry for the long winded post. I hope this will help our fellow Houstonians.

[smschulz]

I'd like give my 02 on Champion as well. To keep it short ~ I have purchased my 04 Titan and a 05 Xterra. The Sales team were freindlly with lack of high pressure and the price was good too. My experience with Service has been even better ~ I had the brake issue with the Titan which was easily handled.
Worth the drive fro me!

[baseballfanz]

I know where I'm going for my next service.