A word about IDRacing

[CaliforniaTitan]

I see IDRacing has decided to come here and defend himself. No problem with that.

Here is where I disagree with you:

1. The customers who HAVE ordered from you and are disappointed. What are you doing about THIER satisfaction? Any and all items listed on Ebay are TO BE ACTUAL ITEMS IN STOCK unless stated in the ad that it is a pre-order. Selling items based on 'incoming shipments or pending orders' etc etc is NOT in accordance with Ebays rules.

2. These same people do in fact have the right to post THIER experience with you and the transaction. IF this were not the case, then every forum on the internet would have to be taken down concerning any and all post relating to any product sold.

3. Persons currently involved in a transaction WITH your company DO have the right to contact you by any means necessary to get THIER transaction resolved and to leave appropriate feedback, warnings, etc etc. This is simply 'Reputation by word of mouth'. Any and all Business classes would explain to you the IMPORTANCE of a reputation and how CRUCIAL it is to keep your reputation as a fair business practitioner.


Where I do agree with you:

1. Harrassing e-mails and phone calls etc from persons OTHER than you are currently in a transaction with can be a basis for a frivolous lawsuit. But good luck proving -email etc in a court.

I could write a heck of a lot more on this but I have to get back to work.

Chris

[Chilicat]

Originally Posted by idracing

You are known as a pessimist you see the worst side of everything.
There are a percentage of people just like you out there. =)

Seriously, not a pessimist in the least. I'm actually, despite my best attempts, somewhat of an optimist, lol.

However I do have a bit of education in the area of statistical process control and seriously, two sigma will put most anything out of business. Six sigma should be your target.

[pagerdaddy]

Originally Posted by Bayou Titan

[SIZE=7]eKool for President![/SIZE]

I agree. efresco tiene muchos huevos! Did I say that right?

I have purchased a lot on stuff on the internet just to save money.
I have yet to purchase anything off of ebay due to the fact that you
could be purchasing from a company doing business out of the trunk of
their car. I usually prefer companies that at the least have their own
website, and a policy that they will NOT charge your credit card until the
item actually ships. It may be legal for them to do otherwise, so is my
doing business elsewhere.

John, I liked the comment about "bending forward" for customers. Was
that a metaphor?

Steve

[ekool]

Originally Posted by pagerdaddy

I agree. efresco tiene muchos huevos! Did I say that right?

John, I liked the comment about "bending forward" for customers. Was
that a metaphor?

Steve

Just an old saying that I heard that I use all the time:

"I'll bend over backwards to help out a customer, but I wont bend over forwards" -- Meaning... I'll do all I can to help you, but I wont let you stick in my keyster to get the job done either.

[Sammy Sandbag]

Well I was convinced that this is a rather sophomoric operation after reading through their ebay feedback. The replies to negative feedback were just not something I'd expect from any company trying to convey an air of professionalism.

Reply by idracing: IRRATIONAL BUYER, LOTS OF TROUBLES, ADDED TO BANNED BUYERS LIST

Reply by idracing: BUYER TOOK 2 WEEKS TO MAKE CHECK PAYMENT, ABOVE IS FALSE STATEMENT

Reply by idracing: ITEM LOST BY FEDEX INSURANCE CLAIM..TOLD BUYER NOT BRIGHT.."THE AIR UP THERE =)"

Reply by idracing: TRACKING INFO PROVIDED, COMMUNICATION, NOT FAST ENOUGH FOR HIM, ROOKIE

[PHOEBISIS]

ID RACING,97% isn't a good feedback rating since you are selling relatively inexpensive(under $300) new items.The only possible source of customer dissatisfaction is not getting the item,or not getting it in a timely fashion after paying for it.Now 97% isn't terrible,but it isn't what you are aiming for.

Why don't you take a look at you shipping policies?If you can't ship within 3-4 days of being paid,offer a refund.Yeah,Ebay gives you 30 days,but waiting 30 days to ship will earn you lots of negative feedback.You have to nurse Ebay customers with lots of timely communication-they are buying sight unseen from a company they never heard of.
A lot of us here sell nickel and dime stuff on Ebay,mostly hobby,so we understand that there is going to be undeserved negative feedback- a retaliating deadbeat, a flaming AH etc,but that shouldn't be 3% unless you are very unlucky.
Good Luck,Charlie

[CaliforniaTitan]

Originally Posted by PHOEBISIS

ID RACING,97% isn't a good feedback rating since you are selling relatively inexpensive(under $300) new items.The only possible source of customer dissatisfaction is not getting the item,or not getting it in a timely fashion after paying for it.Now 97% isn't terrible,but it isn't what you are aiming for.

Why don't you take a look at you shipping policies?If you can't ship within 3-4 days of being paid,offer a refund.Yeah,Ebay gives you 30 days,but waiting 30 days to ship will earn you lots of negative feedback.You have to nurse Ebay customers with lots of timely communication-they are buying sight unseen from a company they never heard of.
A lot of us here sell nickel and dime stuff on Ebay,mostly hobby,so we understand that there is going to be undeserved negative feedback- a retaliating deadbeat, a flaming AH etc,but that shouldn't be 3% unless you are very unlucky.
Good Luck,Charlie

Problem with his ADS and his CURRENT AD is that it has:

FREE TWO DAY SHIPPING included! This leads people to believe they will have thier product two days after payment. Apperently, this is NOT the case. Misleading!

Chris