PREMIER NISSAN OF METAIRIE, LA SOLD me a LEMON

[smlatino]

Premier Nissan of Metairie sold me a Titan that has been in and out of the shop for 24 of the past 31 days and they are unwilling to replace the vehicle and still can not duplicate the leak inside my vehicle. Every time it rains my passenger floor board gets water and they can not find where it is coming from. I will pursue the "Lemon Law". If we could all bond together with these problems and call and express disappointment with the dealership maybe we can get some results. Their phone number is 504.455.5800. Call them and tell them that they are discouraging future purchases of Nissan's because of this behavior. If any of you would like me to do the same for you I would be happy to.

[Cocodriecowboy]

I bought mine in Covington because of the way they treated me when I was shopping.

[TrojanDan]

Can we call them up, even if we're no where near LA? I'm in CA, and I will help you out any way I can. Do you want us to reference you in any way? If not, how will they know we're not just blowin smoke. I will definitely help any way I can, as I would want all on this board to help me as well.

[xetitan]

I know what your going through. I just got out of a lawsuit with GM over my 2003 chevy silverado. What a horrible and long ordeal. But in the long run GM helped pay for my new titan. So I guess it all worked out for the best. Again sorry for your luck with your Titan. That sucks.

[smlatino]

My name is Shayne Latino. The phone number to the dealership is 504.455.5800. The website is http://www.premiernissan.net/index.asp. Reference me in any way you feel will work. Tell them you planned on buying but you can not take a chance on buying a lemon or will not buy anything from them b/c of the way they handle customers after the sale. They are trying to put the blame on NISSANUSA. NISSANUSA is putting it off on the dealership. Thanks for the support

[VShortt]

Originally Posted by smlatino

Premier Nissan of Metairie sold me a Titan that has been in and out of the shop for 24 of the past 31 days and they are unwilling to replace the vehicle and still can not duplicate the leak inside my vehicle. Every time it rains my passenger floor board gets water and they can not find where it is coming from. I will pursue the "Lemon Law". If we could all bond together with these problems and call and express disappointment with the dealership maybe we can get some results. Their phone number is 504.455.5800. Call them and tell them that they are discouraging future purchases of Nissan's because of this behavior. If any of you would like me to do the same for you I would be happy to.

Hey Shane. I don't know if you are aware of this but several trucks have already had a similar problem. However, the problem is with the A/C drain line. Not with rain. Are you sure that it is the rain that is the problem. If it is the A/C, that would certainly explain why they cannot dupicate it...because they are not running the A/C. I had the same problem on my truck. Every time I washed it, I would remove the passenger side front floor mat to find water all sloshing in the carpet. I found a thread here that talked about the A/C so I took it to the dealer and told them about my A/C problem...atleast I was hoping that was what is was. Turned out, that is exactly what the problem was and I have had no problems since. The dripline had to be re-routed or something. I am not totally sure, what it was definitely something to do with the drip line. Good luck, man.

[Slick50]

It seems that both the dealership and NissanUSA are not treating you right. Check into the dispute resolution process offered by Nissan:

NISSAN

National Office: National Consumer Affairs Department

Nissan Motor Corporation in U.S.A.

P.O. Box 191

Gardena, CA 90248-0191

1-800-647-7261

www.nissan.usa.com



Dispute Resolution Program: BETTER BUSINESS BUREAU AUTO LINE

Alternative Dispute Resolution

Council of Better Business Bureau

4200 Wilson Blvd., Ste. 800

Arlington, VA 22203

1-800-955-5100

NON-CERTIFIED

Dealers come and go. Nissan is here to stay and has a vested interest in taking reasonable care of their customers. Good luck.
slick50

[CaliforniaTitan]

I would be cautious posting things like this in a forum for a couple reasons:

1. You say the truck is a lemon....has that been determined by a lemon-law return of the vehicle? I read your post as no.

2. If the above is true, then your post asking people to call them etc etc could make you liable somehow for harassment.

I do agree though, if you feel thier dealership is not 'performing' to your standard regarding thier service department that this is appropriate to talk about as it is based on your actual experience with them.

Not a lawyer, but just thought I would throw in 2 bits of a non-emotional response.

Chris

[TrojanDan]

Originally Posted by CaliforniaTitan

I would be cautious posting things like this in a forum for a couple reasons:

1. You say the truck is a lemon....has that been determined by a lemon-law return of the vehicle? I read your post as no.

2. If the above is true, then your post asking people to call them etc etc could make you liable somehow for harassment.

I do agree though, if you feel thier dealership is not 'performing' to your standard regarding thier service department that this is appropriate to talk about as it is based on your actual experience with them.

Not a lawyer, but just thought I would throw in 2 bits of a non-emotional response.

Chris

I think you're right about calling the vehicle a lemon. There's no way, however, that having a bunch of people call or write emails on his behalf, regarding their poor customer service, would constitute "harrassment". Good of you to alert him to your concerns though!

[bbqhog]

Originally Posted by TrojanDan

I think you're right about calling the vehicle a lemon. There's no way, however, that having a bunch of people call or write emails on his behalf, regarding their poor customer service, would constitute "harrassment". Good of you to alert him to your concerns though!

I'm sure you're correct from a legal standpoint, but if I was the dealer or Nissan, and received unsolicited emails on behalf of another individual, I might be less likely to lend a hand. It sounds like this situation calls for some tact and diplomacy. If smlatino can get to the right person (dealership general manager or Nissan Zome Mgr.) I bet he can resolve his problem.

[TrojanDan]

Originally Posted by bbqhog

I'm sure you're correct from a legal standpoint, but if I was the dealer or Nissan, and received unsolicited emails on behalf of another individual, I might be less likely to lend a hand. It sounds like this situation calls for some tact and diplomacy. If smlatino can get to the right person (dealership general manager or Nissan Zome Mgr.) I bet he can resolve his problem.

I think he's calling for help here. If he's been to the shop 24 days of the last 31, doesn't seem to me like he's gettin the help he needs, and the "right person" just isn't there. I don't think I couldn't have gone 24 days w/o blowin a gasket. Seems like he's exhibited more than enough patience and spent too much time already lookin for the "right person".

[bbqhog]

Originally Posted by TrojanDan

I think he's calling for help here. If he's been to the shop 24 days of the last 31, doesn't seem to me like he's gettin the help he needs, and the "right person" just isn't there. I don't think I couldn't have gone 24 days w/o blowin a gasket. Seems like he's exhibited more than enough patience and spent too much time already lookin for the "right person".

I would have "blown a gasket" by now too, but none of us has enough info to make an informed recommendation. We need to know the answer to these questions:

1. Has smlatino spoken to the dealership GM? Owner?

2. Has smlatino spoken to the Nissan Zone Manager?

The reason I made my original comment is because I had some Titan issues that required repeat trips to the dealer. Once I reached my frustration level with the service advisor and service manager, I went to the GM of the dealership and the Nissan Zone MGR. Both were more than accomodating and now I am satisfied. The last thing Nissan wants is a dissatisfied customer/ owner of their first entry into the large truck market. The CS people on Nissan's 800-number don't always see the big picture, that's why I went straight to the Zone MGR.

[Steve04SE]

Originally Posted by CaliforniaTitan

I would be cautious posting things like this in a forum for a couple reasons:

1. You say the truck is a lemon....has that been determined by a lemon-law return of the vehicle? I read your post as no.

2. If the above is true, then your post asking people to call them etc etc could make you liable somehow for harassment.

I do agree though, if you feel thier dealership is not 'performing' to your standard regarding thier service department that this is appropriate to talk about as it is based on your actual experience with them.

Not a lawyer, but just thought I would throw in 2 bits of a non-emotional response.
Chris

That's a relief, in that case I'll continue to be your friend.

Seriously though, bombarding the dealership with calls from strangers would be like throwing gas on a fire, IMHO. I can't think of a better way to alienate the dealership and Nissan. Personally, I believe in the "power of the pen."

[FRD ETR]

Sure sounds a lot like the air conditioning issue to me.

I take it that you cannot duplicate this issue yourself? Pick a hot sunny day, make sure the mats and carpet underneath are dry and go for a long drive with the AC on, check them again. I must say I would not have had your patience in this situation. Did they give you another truck to drive?

[smlatino]

I have spoken to the service manager and the GM. GM wants to put me in a new truck, but wants to be reimbursed by NISSAN. NISSAN does not want to replace b/c they can not duplicate the problem. Yes I am patient, probably b/c I work next to the dealer, and it is convenient for me to get to. However, I may be creating a larger problem by asking you all to bombard them with phone calls, emails, etc., but I am really at the boiling point now. They can not duplicate the problem, but hey IT IS THERE! How many times am I going to have to bring it back? It rains every day from now until October in New Orleans. The truck only has 1400 miles on it. I feel they should just replace it now, save money on the rental at $30/day I am in, find the problem on their time and resell as a program vehicle. I am open to any suggestions and constructive criticism of my approach, so fire away.
Thanks again