Nissan Refusing to Warrentee!!!!!!

Davink · 01-14-2005, 08:27 PM

Hi all, I started talking about this in another thread, but did not mean to seem as though I was hijacking it, so I thought I would start my own.

Brought my truck in today for yet another break fix (third time in 15000 miles) When I went to pick it up, they told me that they had to order new rotors, and that Nissan said that they would cover the repai this time, but not anymore if this happens again.

They have seen the TSB, I showed them. They are now telling me that Nissan is saying that I am doing something to cause this.

They say that since I have a dealer installed reciever hitch on the truck, w/o the BT package, and since I do not have an electric brake unit in it that I MUST be towing too much weight, and killing the breaks, especially since they were just done 3500 mile ago.

The fact is that I only tow a very little 4x7 foot Home Depot special, with my 450 lb motorcycle on it, or I tow my boats, which are around 4- 5000 lbs, but all of there trailers have surge breaks. I can not use electric breaks on the boat trailers as the wheels get submerged when launching/loading the boat. The trailers are less than a year old, and the surge break works great. But the funny thing is that I have not towed ANYTHING since June and well before the last time that the breaks were fixed.

So basically I am in for a battle with Nissan, anyone know the CT laws on warrentee's , I even have the extended warrentee to 100,000 miles or 6 years. I really do not think that anything I have done would damage the breaks, I know the owners manual states that you need additional breaking if towing over 1000lbs, but I have that in the surge breaks, and who has ever heard of needing breaks on a light weight utility trailer? I have never seen ANY vehicle state that you need additional breaking for over 1000 lbs, what if I had the box full, and was towing, then what? Do I need to add breaks to the truck to handle the cargo in the box? THis whole thing has me ripped!!

Sorry for ranting, I just heard about this today, and I am obviously P_ssed. I am seriously thinking of trading the truck off and getting away from Nissan. I mean my Dodge had sme problems, but they never gave me a problem with it under the warrentee.

Thanks for listening/reading all. Any suggestions I would be happy to hear!!

NorCal 4x4 · 01-14-2005, 08:54 PM

Quote:

Originally Posted by Davink

Hi all, I started talking about this in another thread, but did not mean to seem as though I was hijacking it, so I thought I would start my own.

Brought my truck in today for yet another break fix (third time in 15000 miles) When I went to pick it up, they told me that they had to order new rotors, and that Nissan said that they would cover the repai this time, but not anymore if this happens again.

They have seen the TSB, I showed them. They are now telling me that Nissan is saying that I am doing something to cause this.

They say that since I have a dealer installed reciever hitch on the truck, w/o the BT package, and since I do not have an electric brake unit in it that I MUST be towing too much weight, and killing the breaks, especially since they were just done 3500 mile ago.

The fact is that I only tow a very little 4x7 foot Home Depot special, with my 450 lb motorcycle on it, or I tow my boats, which are around 4- 5000 lbs, but all of there trailers have surge breaks. I can not use electric breaks on the boat trailers as the wheels get submerged when launching/loading the boat. The trailers are less than a year old, and the surge break works great. But the funny thing is that I have not towed ANYTHING since June and well before the last time that the breaks were fixed.

So basically I am in for a battle with Nissan, anyone know the CT laws on warrentee's , I even have the extended warrentee to 100,000 miles or 6 years. I really do not think that anything I have done would damage the breaks, I know the owners manual states that you need additional breaking if towing over 1000lbs, but I have that in the surge breaks, and who has ever heard of needing breaks on a light weight utility trailer? I have never seen ANY vehicle state that you need additional breaking for over 1000 lbs, what if I had the box full, and was towing, then what? Do I need to add breaks to the truck to handle the cargo in the box? THis whole thing has me ripped!!

Sorry for ranting, I just heard about this today, and I am obviously P_ssed. I am seriously thinking of trading the truck off and getting away from Nissan. I mean my Dodge had sme problems, but they never gave me a problem with it under the warrentee.

Thanks for listening/reading all. Any suggestions I would be happy to hear!!

Once so far at ~7K mi.

BTW If Nissan starts taking that type of an attitude when they have a well known design flaw, it would be an easy court case for you to win. If they did this as their general policy there would be class action law suits, and their reputation would be ruined. They don't have a big enough, loyal, truck base to let them act like that, and not have it hurt their sales. But it was probably just some idiot service writer being a Richard.

They claim the Nissan can pull something like 7500 pounds w/o Big Tow, so you are covered. I'd like to be on that Jury.

Davink · 01-14-2005, 09:07 PM

Quote:

Originally Posted by swarren1

Once so far at ~7K mi.

BTW If Nissan starts taking that type of an attitude when they have a well known design flaw, it would be an easy court case for you to win. If they did this as their general policy there would be class action law suits, and there reputation would be ruined. They don't have a big enough loyal truck base to let them act like that, and not have it hurt their sales. But it was probably just some idiot service writer being a Richard.

They claim the Nissan can pull something like 7500 pounds w/o Big Tow, so you are covered. I'd like to be on that Jury.

I agree completely, I just do no think that it is right that we even have to go through that kind of trouble. I have owned Nissan in the past, and I thought they were better than that. It is very disapointing, I me to spend 30,000 on a truck and not have the breaks work right is bad enough, not to mention all the other problems I have had, but for them to even try this is just rediculous. I just makes me think less of them, and make me not want to buy another, much less keep this one I have! Thanks for the input though!

Clint · 01-14-2005, 09:22 PM

I understand your anger and frustration and sympathize with you. Warranty issues and resolution of them can vary by dealer.
First of all, where is the choice for those Titan owners who haven't had any brake repairs yet? I'm sure there are more than a few and we need an accurate poll.
Secondly, show the dealer and Nissan corporate the link to this website and show them how many THOUSAND owners come and browse the posts. Tell them the old saying of "bad news travels faster than good news". Also tell them that you're posting accurate information so you're not liable for any legal issues. In the old days we'd never know what's happening with another owner, let alone know what's happening all over the country. With the internet you could start a class action lawsuit with little effort at all.
Nissan would be wise to not let this even become a thought.
Last item is, this site needs a spell check option on it. I'm not a scholar by any means, but there are so many misspelled words in some posts it ends up making the person posting look bad.

Clint

4x4creature · 01-14-2005, 09:25 PM

this just a few ideas to try...to help motivate your dealer, itworked for me on a differant issue.

Be sure to document every thing ,names of who said what and when, copies of all visits, keep records of all problems and what was fixed, also milage records with gas reciepts. now on your next visit bring a big yellow legal pad and lets them see that you are keeping notes and if they ask why, tell them in a nice way that you are keeping track of your brake issues.start asking for names of supervisors and owners ect..ect..

I think that you will find that they will change there tune in how they treat you, but remember be nice but straight to the point and smile and nod alot saying as little as possible. that will get them wondering what all your up to.

Hint: be sure to have a couple of pages of writing filled before you go in the service department, and park your truck up front at the main entrance of the dealership and have your service writer walk back up with you to your truck while you are carrying your big yellow legal pad, people will notice this...if you get what i'm trying to convey....but BE NICE and smile alot...

NorCal 4x4 · 01-14-2005, 09:26 PM

Here's your CT Lemon Law. Just glancing it looks like if out of service 30 days or the same problem needs 4 repairs in the first 24K mi, or first 2 years to lemon it.http://autopedia.com/html/LemonLaw/CT_lemonlaw2.html
But even if they are good until 30K mi, you can still sue them for not honoring a warranty.

Clint,

Bayou Titan already gave us a spell checker:
http://www.titantalk.com/forums/show...27&#post220927

It works grate!

phillipyang · 01-14-2005, 10:10 PM

welcome to a consumer based society.

Courts will generally side with consumers on issues like this.

patzx300 · 01-15-2005, 03:18 AM

You need to call Nissan, not the dealer and see what they say. The dealer may not just want to do the work. And find a new dealer.

Stingray · 01-15-2005, 03:39 AM

Quote:

Originally Posted by Davink

Hi all, I started talking about this in another thread, but did not mean to seem as though I was hijacking it, so I thought I would start my own.

Brought my truck in today for yet another break fix (third time in 15000 miles) When I went to pick it up, they told me that they had to order new rotors, and that Nissan said that they would cover the repai this time, but not anymore if this happens again.

They have seen the TSB, I showed them. They are now telling me that Nissan is saying that I am doing something to cause this.

They say that since I have a dealer installed reciever hitch on the truck, w/o the BT package, and since I do not have an electric brake unit in it that I MUST be towing too much weight, and killing the breaks, especially since they were just done 3500 mile ago.

The fact is that I only tow a very little 4x7 foot Home Depot special, with my 450 lb motorcycle on it, or I tow my boats, which are around 4- 5000 lbs, but all of there trailers have surge breaks. I can not use electric breaks on the boat trailers as the wheels get submerged when launching/loading the boat. The trailers are less than a year old, and the surge break works great. But the funny thing is that I have not towed ANYTHING since June and well before the last time that the breaks were fixed.

So basically I am in for a battle with Nissan, anyone know the CT laws on warrentee's , I even have the extended warrentee to 100,000 miles or 6 years. I really do not think that anything I have done would damage the breaks, I know the owners manual states that you need additional breaking if towing over 1000lbs, but I have that in the surge breaks, and who has ever heard of needing breaks on a light weight utility trailer? I have never seen ANY vehicle state that you need additional breaking for over 1000 lbs, what if I had the box full, and was towing, then what? Do I need to add breaks to the truck to handle the cargo in the box? THis whole thing has me ripped!!

Sorry for ranting, I just heard about this today, and I am obviously P_ssed. I am seriously thinking of trading the truck off and getting away from Nissan. I mean my Dodge had sme problems, but they never gave me a problem with it under the warrentee.

Thanks for listening/reading all. Any suggestions I would be happy to hear!!

What a lot of owners don't seem to realize is that the DEALER IS NOT NISSAN, they're franchises! If you have a problem with your vehicle and are not satisfied with the dealer's response YOU HAVE TO CONTACT NISSAN. You do that by contacting the Regional Offices. Don't rant to them,they aren't aware of your problems. Tell them of your problem and request their help. That usually comes in the form of a Factory Representitive, who will arrange to see your truck at the dealership. Usually they will bend over backwards to satisfy the owner. They don't want disgruntled owners, it's not good business.

honeykeeper · 01-15-2005, 04:29 AM

While having some other warranty work done at 4,000 miles....my dealer snuck the brake TSB on me. All but the rotors were replaced and they weren't even turned. Dealer said they looked like new. I'm sure many of you know I'm in the mountains which are the most demanding on brakes I have ever seen. I use the engine braking method as the manual encourages about 75% of the time on downhill grades. I have only slammed the brakes about 4 times from people pulling out in front of me...other than that I am very easy on them. I have electric brakes for my 6 x 10' trailer and they work so good my Titan stops faster while towing!!! The combination of engine-braking and easy-driving habits extends brake life and reliability as well as costs of operation which is important to me.
My question is does anyone who brakes and drives like me have a brake problem? If not then maybe some are driving too aggresively......if this is your first truck then maybe examine your driving habits.....it feels like a car with great handling but stopping fast like a sports car will surely reduce the life of the Titans stock brakes.
I never wash the truck or wheels after I have used it just to reduce the chance of warping hot rotors. I also retorqued all the lug nuts to 90 lbs. I always overinflate the tires by 10%-for the 35 lb. rating I use 38.5-39lbs. which also reduces roll-resistance to help mpg's. Just a few thoughts I am having here and really wanting the brake problem to be resolved for those who seem to have it for unkown reasons.
Peae-Tom

Davink · 01-15-2005, 04:43 AM

Quote:

Originally Posted by Tom Mincarelli

While having some other warranty work done at 4,000 miles....my dealer snuck the brake TSB on me. All but the rotors were replaced and they weren't even turned. Dealer said they looked like new. I'm sure many of you know I'm in the mountains which are the most demanding on brakes I have ever seen. I use the engine braking method as the manual encourages about 75% of the time on downhill grades. I have only slammed the brakes about 4 times from people pulling out in front of me...other than that I am very easy on them. I have electric brakes for my 6 x 10' trailer and they work so good my Titan stops faster while towing!!! The combination of engine-braking and easy-driving habits extends brake life and reliability as well as costs of operation which is important to me.
My question is does anyone who brakes and drives like me have a brake problem? If not then maybe some are driving too aggresively......if this is your first truck then maybe examine your driving habits.....it feels like a car with great handling but stopping fast like a sports car will surely reduce the life of the Titans stock brakes.
I never wash the truck or wheels after I have used it just to reduce the chance of warping hot rotors. I also retorqued all the lug nuts to 90 lbs. I always overinflate the tires by 10%-for the 35 lb. rating I use 38.5-39lbs. which also reduces roll-resistance to help mpg's. Just a few thoughts I am having here and really wanting the brake problem to be resolved for those who seem to have it for unkown reasons.
Peae-Tom

My driving habits are very good. I have been a cmercial driver, taken all the classes and logged many, many miles. I know how to drive, properly. A simple example: I got my old 2001 Dodge Ram Quad Cab on July 6, 2001 - got rid of it for the Titan in April 2004 - I had just over 65000 miles on the truck, it had been in for service and checked regularly, but never needed brakes in that time! Always stopped great!! I just don't get it with Nissan!

**CaliforniaTitan** · 01-15-2005, 11:03 AM

A lot of the old 'discussion points' regarding peoples driving habits etc.

Our old '04 had the work done three times by the 19k mark (Just out of lemon law for CA) and was ready for its 5th time at 29k when we traded it in on the '05.

The '05 has been in once at 6.2k miles thus far.

Is it our driving habits? No. We have 'lived' on the southern california freeways for the last 7 years straight. Been doing our long commute to work now for over 2 (70% freeway/30% city).

The commute to work has been done over 6 different vehicles...yes 6 in those two years alone and NONE of them with the exception of the Titans have had a brake warp issue. (Have owned 35 different vehicles in 22 years - went from 4 cars in the driveway down to two over this last year). We put anywhere for 30-40k per year on each vehicle. We have never had a warping problem on any car/truck I have owned.

As far as the initial points of your thread. You appear to all under the guidlines for Lemon Law and while you have that option, I would go that route and get a new '05.
But you must follow the proceedure under the booklet to 'claim' it correctly.

Do not deal with the dealer anymore. Call Nissan direct and inform them you want a case opened and that you are filing under the lemon law. Tell them the statement your dealer said as that will be annotated by them vs that franchise.

Once again, sensure you follow the procedure in the booklet for making a claim.

Chris

*Squid* · 01-15-2005, 12:27 PM

Yes as CaliforniaTitan says and for pete's sake if your dealership is crap than take your high priced truck some where else.You really are in charge so stop looking for scapegoats and start looking for solutions.

By the way 15,900 miles and not a judder one.Great brakes!(so far)

From 70 to 0 so fast they suck the wind out of ya.

skyhammer · 01-15-2005, 01:20 PM

My 04 Titan had 9000 miles on it before I got my 05. The brakes were fine, though the pedal was mushy. The 05 has much better pedal feel. In fact I had to retrain myself not to push so hard on the pedal or everything inside would go flying up front.

37L1 · 01-17-2005, 09:21 PM

Interesting what this poll is disclosing . . . .