Better Business Bureau? Yes or No?

[jmacougar]

I'm not ranting here. I found out some unacceptable information about Nissan yesterday when I went to talk to the GM about my truck situation.

Not only did I find out Nissan has changed their minds about helping out with my situation, but they've also drawn the line on any buybacks ... Lemon Law qualified or not. So if any of you have Lemon Law cases right now you'd better get ready for a bumpy ride.

I guess they are trying to weasle out of all of the problems they've created for us owners that have problems. The GM told me that he had THREE Lemon Law filings on his desk ... kind of disturbing. He didn't tell me, but I'm assuming they were all Titans. What's even more disturbing, Nissan told him that he CAN NOT proceed with the proper procedures. That sounds like bad business to me. The only thing he said they agreed to do was to fix my truck and warranty the repairs. WELL NO ****! I've got 11K miles on my truck with a 75K mile extended warranty.

Lucky for me, my GM is very upset with Nissan and understanding of my situation and wants to the right thing for me. So I will still be getting a new truck. I must say though, if I didn't love my truck so much I would NOT buy another Nissan ever again.

I'm an avid hater frivilous lawsuits, but if something is ever filed against Nissan concerning their lack of quality, I will be one of the first in line!

[jhromy]

i dont know dude, sounds like the dealer is just trying to buy some time...Nissan can't deny a Lemon Law case...its a LAW...Sounds like everything is going to work out for you though so just relax and its going to take time...

[jmacougar]

That's why I'm kind of disturbed by it.

You're right ... that would be a valid reason for him to tell me that, but my situation isn't a Lemon Law case yet, but it's close. My truck was wrecked while in the dealer's possession. But it was on Nissan's time since they had an engineer investigating my problems. And ... I'm positive that he's not trying to buy time with my ordeal because he's ordering my new truck today.

He also told me that he warned them of what I had the capability of doing and they said let him. So I'm starting here. Not that it will make any difference. But who knows. I guess my next stop could be the media ... we'll see.

[jhromy]

oh i remember reading your post...they got in a accident while driving it right??? well if they are replacing the truck why go to the media or file for lemon law??? I know its your truck and you want it done now but sounds like the dealer is making it right....I would avoid going to the media cause you dont want to get on the service departments bad side....

[jmacougar]

That's me! It was a month yesterday that I've been without Titan. But I did get to test drive one a week ago.

Honestly, I probably won't get that drastic. And I have nothing against the dealership at all because they have been awesome through this whole ordeal. I'm definitely going to try and show my appreciation to the GM.

As far as Nissan Corporate is concerned, I think something needs to be done. They know they've produced a fleet of Lemons, and they also know that they are almighty Nissan and they don't have to bow down to the puny consumers if they don't want to because they know that most of us aren't going to do anything to stand up to them. I just don't see how a company can produce this many faulty products and make us take the hit for their mistakes safety related or not. If I bought a TV and something was wrong with picture I would want a new one and I'd get one. Automobiles are a much more expensive and different story, but we didn't pay thousands of dollars to live at the dealership. That's what my mortgage is for.

[jhromy]

i hope your next vehicle is great...more than likely it will be

[DjKamper]

This one is interesting, but Lemon Laws are LAWS and were designed to provide the consumer with protection from unscrupulous vendors and poor or dangerous products. Unless Nissan has some Superior Judge ruling stating that they don't need to satisfy the conditions, I would contend it is BS. Especially considering your comment about the dealer wrecking your truck while in their possession? Sounds to me like the dealer has crafted a story to pass the buck but still look like the hero to you.

Just my opinion, but sounds REAL fishy... my dealer just late last has stated that they will pursue the buyback as I too am close to lemon law due to brakes. Best of luck. You can always call the BBB in your state, or reach out to some of the other consumer protection agencies.

If Nissan wants' to slit their wrists and LOSE all of the sales increases and momentum they have gained to become one of the worlds largest auto manufacturers, they could act per your dealers claim. But that would mean they are wasting millions on marketing and promo, not to mention the billions spent on new US factories and R&D. I simply cannot imagine they would be so stupid... Of course, these are simply my opinions... Best of luck resolving your situation.

[rfrench102]

I always find it kind of silly when folks enter into something like this without a lawyer. Spend $150 bucks and get some facts, then proceed with the GM. Remember, that GM started out as a car salesman... need I say more?

[rholland]

If your truck was not totaled, you are very lucky to be getting a new truck. When my Titan was 2 weeks old, it was wrecked, I got a lawyer because I wanted a new truck. The law in Texas is they get to try and fix it. While going though this in June I met a person that was trying to get his new car replaced, it was ran in to on his way home from the dealership the day he bought it. It was less than an hour old. We both loss and the insurence company was allowed the repair them.

[Blizzard]

Originally Posted by rfrench102

I always find it kind of silly when folks enter into something like this without a lawyer. Spend $150 bucks and get some facts, then proceed with the GM. Remember, that GM started out as a car salesman... need I say more?

Yep, I hate to generalize, but it reminded me of the old Cheers episode where Norm had to fire people. So he acts all sympathetic with them and gives them a you and me against the man type speech so they won't get pissed at him. I've had bosses that did the same thing - don't kill me, I'm just the messenger. That way they can avoid confrontation.

[jmacougar]

I am very lucky and I am also very appreciative for the way things have turned out. And believe me there's no reason for him to pass the buck because he's going to take a good sized hit in the pocket book make things right ... which he isn't required to do.

I was advised by a friend of mine that is a consumer lawyer, but he told me that something this small, though big to me, isn't worth the cost/trouble.

As far as the Lemon Law cases he had on his desk. He was instructed not to contact whomever he would usually contact. So that means he gets to sit on them. It's possible that they are related to brake issues, but since they know that the new brakes will be out soon they are trying to stall.

[Titan2004]

Better Business Bureau probably won't do it. Mention the ATTY GENERAL and they seem to scurry. Why?..I have no idea. Try that and do contact the atty gen if needed. Good luck, keep us informed.

[rfrench102]

Originally Posted by rholland

If your truck was not totaled, you are very lucky to be getting a new truck. When my Titan was 2 weeks old, it was wrecked, I got a lawyer because I wanted a new truck. The law in Texas is they get to try and fix it. While going though this in June I met a person that was trying to get his new car replaced, it was ran in to on his way home from the dealership the day he bought it. It was less than an hour old. We both loss and the insurence company was allowed the repair them.

I was refering to lemon law issues.

[Bill_n]

Originally Posted by Titan2004

Better Business Bureau probably won't do it. Mention the ATTY GENERAL and they seem to scurry. Why?..I have no idea. Try that and do contact the atty gen if needed. Good luck, keep us informed.

Well ....

Don't waste time with the BBB .... they will almost invariably "lean" towards the dealer ....

The Attorney General of your state is charged with the responsibility of "consumer protection" ....

[Steve V.]

a vehicle? If they wrecked my truck they would be paying for a rental or giving me a loaner to drive.

Steve V.