Dont buy anything from T-REX Motorsports or Yourwheelman on EBAY !!!!

[para911]

Well some of your may have seen my thread about getting 2 sets of dented ARIES SS oval bars Thinkin of buying ARIES ovals from EBAY?..THINK AGAIN! **WARNING LOTS-O-WHINING

I got the third set today and guess what............ YEP f&^%$# DENTED TOO !!

I had been dealing with a Nate from T-REX who went so far as to offer me something for free from there site...... I asked for a billet grill for my troubles and Nate said OK (he wanted me to pay $30 bucks for it at first). So the 3rd set came today and as I said both of the Aries rails were dented.

SO after calling T-REX and talking to Nate and sending him pic's and waiting for him to call back................ he says "three strikes and your out I guess". So he doesnt seem to get the fact that these things are coming damaged from the FACTORY (DAYM MIDDLEMEN!!!)

I told him if TREX couldnt send me a set that wasnt damaged........ then I guess I dont want the bars................ AND HE HAS THE B@**s TO tell me that I have to send back the "free" billet grill because I'm canceling my order.!!!

After going thru the process of repacking and being home for UPS to pick up ALL 3 DAMAGED steprail packages....... he wants me to send back the grill.

I hope ekool and the uppity ups read this because T-REX has a crappy way of treating customers.......... AND they advertise here on TT.

Nate can me cuz I aint gonna get by TREX !

Peace

[sapper1971]

Punch them in the mouth. It works for me. You'd be surprised at how far a punch in the mouth will get ya. :P

[para911]

Originally Posted by sapper1971

Punch them in the mouth. It works for me. You'd be surprised at how far a punch in the mouth will get ya. :P

LOL if I could reach to California......... I would!

[rmiller_ny]

Send the crap back...keep the grille, and notify your credit card company just so you're protected on that end. Is the grille on an invoice? If so, does it say "free" or "0.00"?

[raskm]

Maybe I am missing something...how is this T-REX Motorsports fualt? I mean they come shipped from the factory...Most online sellers don't stock anything...just some person running a middleman bussiness from his cp at home...lots of vendors give HTML code such as Aries, Westin and most others just to load on your website. He was nice enough to give you a grill and then you want a refund...Hell I would ask for the grill back also, probably come out of his own pocket. I had the smae problem a few months ago....I didn't blame the website or ask for anything extra becuase I knew the problem was Westin.....

[para911]

Originally Posted by rmiller_ny

Send the crap back...keep the grille, and notify your credit card company just so you're protected on that end. Is the grille on an invoice? If so, does it say "free" or "0.00"?

No its not on an invoice........ but I bet they would hold my refund until its returned...(btw their cost on the grill is $84)

[para911]

Originally Posted by raskm

Maybe I am missing something...how is this T-REX Motorsports fualt? I mean they come shipped from the factory...Most online sellers don't stock anything...just some person running a middleman bussiness from his cp at home...lots of vendors give HTML code such as Aries, Westin and most others just to load on your website. He was nice enough to give you a grill and then you want a refund...Hell I would ask for the grill back also, probably come out of his own pocket. I had the smae problem a few months ago....I didn't blame the website or ask for anything extra becuase I knew the problem was Westin.....

First off I never asked for anything extra. secondly this whole circus production has been going on for a month. It took TREX almost a week for TREX to respond to my initial emails. I never wanted to cancel my order.... I was kinda left with no other options when Nate said "3 strikes and your out".

All I wanted was a set of UNDAMAGED steprails....... and I guess Im asking for too much.

[raskm]

I would also be upset......What does Aries have to say about this problem?

[rcflier_97]

If its on your CC, why are you waiting for a refund? Notify the CC company, explain the problem, I'll bet they will handle it by giving the CC a credit.

[Voodoo]

why dont you try to keep the free grill and dented steprails and ask for a 50%+ discount on the dented merchandise received, it will give the truck character

[VShortt]

Originally Posted by sapper1971

Punch them in the mouth. It works for me. You'd be surprised at how far a punch in the mouth will get ya. :P

I assure you that your original post is all the "punch in the mouth" that company will need. Word of mouth can ultimately spell demise.

[rholland]

I seems that a lot of EBay sellers have the attitude that once they sell it, they could care less if it is right. "monstersilvia" selling Magnaflow cat-back systems is another one to beware of.

[NOLA TITAN]

Maybe we should have a section on this site for bad business stories so people are aware here. It could include ebayers as well.

[SuperT]

What are you thinking about regarding the feedback you're going to leave TRex? This hits them where they live and normally they'll do most anything to avoid getting negative feedback. Someone said it's not TRex's fault since the steps are being drop shipped from the factory, BUT, TRex is the guy hawking them on Ebay, so they are responsible for a satisfactory transaction. It wouldn't matter to me if it took 7 or 10 tries to get it right. To say "3 times and that's it" is just plain irresponsible and bad business.

[para911]

Heres the feedback I left, I would have left more but I ran out of space !!!

Cant send a product that isnt damaged! Save your $ and buy elsewhere. BAD!!!



I paid thru paypal. I filed a claim thru them even though Nate said he was putting in for a refund.

It really pisses me off, I had to be sure someone was here to accept all 3 packages from TREX and then I had to repackage all three damaged steprails and I had to have someone here to give the damaged steprails (all 3 sets) to UPS to be shipped back!!