JD Powers survey

[Yomama]

I received a JD Powers survey that they want me to fill out on the Titan and my dealer. I haven't had a chance to look it over yet as I was working on the Titan alllll weekend. Installing that DDX-7015

Anybody else get one of these?

[FW.Titan]

Yep, I got one either Friday or Saturday. I didn't look at it in any detail, though....just enough to see what it was. It now sits in the large "to be processed" pile of papers on my desk.

-FW.Titan

[TitanTom]

Yep I got one too.

[TOK]

Got one too. It's only one page. About a month and a half ago, I got a much longer survey from another company. I think it was about 4 pages.
When I bought my last truck, I just pitched all this stuff. I've been filling them out this time, but feeling sort of like a goofball for doing it!

[SickWhip]

got one too.

[Titan410]

Originally Posted by SickWhip

got one too.

yep, me too!

[Clancy]

Got mine - I've only read it once, but I wasn't too fond of the way the questions were asked, nor the possible responses. I'll review it tonight and post a follow-up.

[GO_VOLS!]

You guys should fill those out. Mfgs pay big $$ to obtain that info. Tells them who's buying and what's working to get them to buy. All the neat statistics you hear are obtained from these surveys. Took me ~20 mins to fill mine out.

[Jollysammy]

better resale value for our trucks? of course, it may also mean, higher prices for future trucks...

[92TripleBlack]

I got one. The problem with JD powers is that they have an overall rating. This rating combines 3 of 6 scores and is what makers use to advertise.

Here's the JD Powers crappy review. Armada
They use the first 90 days of a brand new from first year truck('04) and use that for the ratings of a second year truck(Ratings for '04 are used for '05).
In '04 it had rattles, switch problems, and brake problems. Nothing serious, literally just some squeeks, a loose switch for the side window, and brake warping. They gave these all 2 of 5 and overall a 2 of 5 as their overall is a conglomeration of these categories.
Here's the categories and ratings:
Overall 2 / 5 (Verage of Mechanical, Body, and feature)
Mechanical Quality 3 / 5 (Includes warped brake rotors)
Body & Interior Quality 2 / 5 (Squeeks and rattles)
Feature and Accessory Quality 2 / 5 (includes power windows)
Performance 5 / 5
Creature Comforts 5 / 5
Style 5 / 5

So you can see, the first 3 gives us a 2.3 average or 2 rating.

Toyota Tundra
Overall 5 / 5 (They rounded up a 4.3, rounded down on ours)
Mechanical Quality 4 / 5
Body & Interior Quality 5 / 5
Feature and Accessory Quality 4 / 5
Performance 3 / 5
Creature Comforts 3 / 5
Style 2 / 5

It doesn't take into account that it got 5s in all other categories including drivetrain, nor does it take into account that all '05s have had these fixed.

So the Tundra has a 5 of 5 rating, with the true average of all 6 categories of 4.2.
The Armada has a 2 of 5 rating, with an average of 4.4.

Very disceptive and misleading too me. Also, I don't know why they would categorize warping brake rotors as serious as blowing trans, motors or rear ends.

[Geezus_Aach]

got mine yesterday...havent looked at it. but i plan to fill it out tonite and send it in. higher ratings should keep resale values up

[Yomama]

Sent in my survey. It was all "dealer" remarks, not the actual truck itself.
Here is your chance to tell your dealer what you think of them.....

[baseballfanz]

I got one from Nissan USA and one from JD Power. I know my salesman say he would trade a "Blank" survey form for a free oil change.

[TOK]

Originally Posted by baseballfanz

I got one from Nissan USA and one from JD Power. I know my salesman say he would trade a "Blank" survey form for a free oil change.

He could probably wring the oil right out of his slimy self.