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Originally Posted by Jerseyparts
The other side of the story.....
so I got the adapter just the other day, and he called me yesterday and asked me what was up with it, I told him it needs to be tested, and sent to Clarion to ensure that the Ipod was not shorted out, well he demanded I send him a new One Immediately, and that if I did not he was going to go on the forums and tell people I ripped him off, I told him if he was not happy with our policy, he could return the harnesses and we would gladly refund him his full amount.
Brian
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This unit only worked for two weeks. After I sent it back and got confirmation that he recieved it, I sent him emails. For five days, Brian ignored 4 emails. No reply whatsoever. I even sent him photos of the error messages from the unit. I also sent him a photo of the ground wire bolted to the chasis. No reply. When I called and asked why he ignored my email, he said he was "busy". He did not offer to replace the unit. He said he would send it to Clarion. When I asked him how long it would take, he said he didn't know. He told me to send the harnesses back for a refund. I have already spent over $80 on shipping for this device and now he wants me to spend another $30 so I can get my money back? Plus I have to rip up the dash again. I do not want a refund, I want a new unit and I want it now. This guy is a total jerk!