If you order from Hellwig...

**Kronos1965** · 10-03-2005, 05:20 PM

Okay folks, just want you to know that if you order a Hellwig anti-sway bar or helper springs, to ask them to double check their stock before they send out the parts.

On 8/22, I ordered both the Helper springs and Anti-sway bar. Was told it would be to me in 4-7 business days.

15 days later and no call, I called. They were holding it up because of "something" but that everything was cleared and they would ship it out two day express.

Four business days later (Saturday included as a business day) they arrived.

The Helper Springs went on fine.

The Anti-Sway bar was the wrong bar!

I called them up. They apologized and would ship out another one.

When it arrived, I opened the parts and found that the saddle brackets were the wrong ones!

Combining the two kits, I got it installed! I highly recommend the products and am surprised by the extremely poor showing in customer service. (I guess I was thinking that maybe after the delay AND the wrong part being shipped, someone would have called and confirmed that all the parts for the next kit were "good to go")

Their solution when I asked them was to put a foot note to their stockers to make sure the contents were the correct ones. I suggest you remind them when you order.

RockyMtnTitan · 10-03-2005, 05:36 PM

I read over at CT about a member who was shipped the wrong hardware for his Hellwig sway bar. Sounds like they've got some QC issues.

37L1 · 10-03-2005, 08:04 PM

Had absolutely no problems with mine but I was one of the first to get one. Maybe they didn't anticipate the amount of orders and don't have stock on hand?

*WindsorFox* · 10-03-2005, 08:09 PM

I've had mine sitting for a while, I have to say I will be highly pissed if I go to put it on and it doesn't fit.

Vector · 10-03-2005, 09:33 PM

I had no problem at all with mine. Just the opposite. I found them to be one of the best companies I have ordered from.

vntperformance · 10-04-2005, 04:37 AM

You guys feel a difference with the sway bar around the twisties?

vnt =)

Flight Test · 10-04-2005, 06:25 AM

I had similar issues with my kit. The end links were missing and no detailed parts list. Their installation instructions suck.

37L1 · 10-04-2005, 07:52 AM

Quote:

Originally Posted by vntperformance

You guys feel a difference with the sway bar around the twisties?

vnt =)

Most definitely.

Vector · 10-04-2005, 07:24 PM

Quote:

Originally Posted by 37L1

Most definitely.

Big difference. I really noticed a huge difference while towing my car hauler. The rear end push around corners was completely eliminated. This product was worth its weight in gold for my purposes.

**Kronos1965** · 10-05-2005, 06:07 PM

Quote:

Originally Posted by WindsorFox

I've had mine sitting for a while, I have to say I will be highly pissed if I go to put it on and it doesn't fit.

It happened to me twice! Yes I was pi*$ed! But I was more upset at the response.

"Sorry and thanks for letting us know."

The parts once installed make a HUGE difference in ride quality around the twisties.

I have noticed that I can burn out more easily in starting out a turn...