....banks Warranty Sucks ...........

Missan Nissan · 05-04-2008, 10:21 AM

Guys,
BEWARE,,,, I have an 05 Titan with just on 30,000 miles on it with a Banks exhasts system well made well enigineered....the muffler is spitting out the cynthetic sound deadiner...I have called Banks .... there reply to me was I was not the original owner so tuff **** NO WARRANTY...So much for there Life time warranty on the $500;00 exhaust....The Local Nissan Dealer didnt have a problem when i had a few items that needed to be replaced on there $20;000;00 truck.......BANKS SUCKS....I plan to make it my mission that everyone knows about this...what ever happened to good old customer service.....like the NISSAN DEALER Gives me....

Missan Nissan · 05-04-2008, 10:39 AM

GUYS.
Beware....I have an 05 Titan with just on 30,000 miles on it...with a Banks Exhaust System...nice system well made ....it has started spitting out the cyntheic sound deadining balls..Banks tell me it is Blown and as Im not the origian owner..Tuff ****..NO WARRANTY....On a miserable $500;00 system....so much for there lifetime warranty...BANKS SUCK....Iam please to say the local Nissan dealer didn;t have the same attaitude when i needed some items replaced under the new car warranty...WHAT HAS HAPPENED TO GOOD OLD CUSTOMER SERVICE....Wal- Mart has it Southwest Airlines has it .....I plan to tell as many people about this as I can....it will cost them more than it would have to replace my muffler...

hemislayer1 · 05-04-2008, 10:44 AM

that sucks man have you been reven the piss out of the titan or what? I like the volant system myself

kartman · 05-04-2008, 10:53 AM

You want a warranty for something you did not buy? Sure it would be nice for them to back it up but since you didnt buy it they have no obligation to do anything.

**anmut** · 05-04-2008, 02:20 PM

Quote:

Originally Posted by kartman

You want a warranty for something you did not buy? Sure it would be nice for them to back it up but since you didnt buy it they have no obligation to do anything.

Agreed - but a company like Banks should offer to split the cost on replacement or something similar. Maybe he didn't ask nice enough.

baseballfanz · 05-04-2008, 03:14 PM

Ask Toomnymods how they treated him when his Banks muffler grenaded. He was the original buyer but got pretty much the same treatment, or should I say lack of treatment.

Missan Nissan · 05-04-2008, 05:48 PM

GUYS,
I have an 05 Titan with just on 30,000 miles...fitted with a Banks exhaust system well built well engineered system...the ceremic sound beads are spitting out the exhaust....I contacted BANKS and they told me the muffler is blown and because I wasn;t the original owner tuff ****...NO WARRANTY...Iam pleased to say the local Nissan dealer didn;t tell me the same thing when i brought it in for a few warranty problem....It appears the life time Banks Warranty isn;t worth the paper it is written on...what has happened to customer service ....Wal-Mart and Southwest Airlines have Given me GREAT customer service of recent times....so guys beware of Banks... from what Iam told this is a common problem with there muffler.....
I plan to cost them a lot more than it would have cost them to replace my muffler....

Missan Nissan · 05-04-2008, 05:56 PM

I didn;t buy the truck new from Nissan but they had no problem doing Warranty ...give me a break the muffler has less than 30,000 miles on it with supposidly a LIFETIME WARRANTY...I bet ur trucks muffler has more miles than that on it...the wife;s Infiniti has 120,00 miles on it original muffler...

Titan-ization · 05-04-2008, 07:25 PM

Wow, sorry to hear about your misfortune with the banks exhaust. Good customer service is hard to come by these days. Although, I will testify that it still exists. The house i bought two years ago had an existing ceiling fan in the game room, but it would only run on low, the medium and high speed settings would not work, so i pulled the fan and found the model number and a toll free number to home depot, when i got a hold of home depot, they told me that brand now services all their own products and gave me the toll free number to that company (unfortunately i can't recall the maker of the fan at the moment), but when i got a hold of them and told them my problem, they said sounds like your capacitor or switch is bad, asked for my address and sent me out one of each at no charge, not even shipping....i wanna say the company is Harbor hill or something to that effect. Anyway, installed the new capacitor and switch and she works like a charm....
It is good to know that good customer service still exists in some places..Maybe Banks should take a few lessons in customer service from this company...

Missan Nissan · 05-05-2008, 02:05 PM

Guys,
I just wanted to bring to your attention the lack of customer service at Banks Exhaust stytems....I have an 05 Titan with only 30,000 miles on it...the Banks system is well made well engineered but it has started to spit out the ceremic sound deadiner material ...i have contacted Banks who told me because Im not the original owner TUFF ****..NO WARRANTY...I have posted this notes on CT and several guys have also told me Iam not alone while the lack of camparion from Banks some guys have recipts to back there purchase...Guys Beware there warranty is not worth the paper it is written on...

kartman · 05-05-2008, 02:10 PM

Yes beware when you dont actually buy a product the company may not stand behind it. SHOCKING

**PSNissanFleetMgr** · 05-05-2008, 02:12 PM

Quote:

Originally Posted by Missan Nissan

Guys,
I just wanted to bring to your attention the lack of customer service at Banks Exhaust stytems....I have an 05 Titan with only 30,000 miles on it...the Banks system is well made well engineered but it has started to spit out the ceremic sound deadiner material ...i have contacted Banks who told me because Im not the original owner TUFF ****..NO WARRANTY...I have posted this notes on CT and several guys have also told me Iam not alone while the lack of camparion from Banks some guys have recipts to back there purchase...Guys Beware there warranty is not worth the paper it is written on...

Sure it is, if you're the original owner. If you buy a used Titan and the factory warranty(ies) have expired, and something breaks, do you bash Nissan for their warranties not being worth the paper they are written on?

I am sure that Banks specifies that the original warranty is for the original purchaser only.

Not very cool to be bashing Banks for a company policy, IMO. If they did business the way you say, I could buy a 5 year old system off ebay and get it replaced for free under their warranty, which in turn makes them lose money. I am sure there is a method to their "madness."

Missan Nissan · 05-05-2008, 02:40 PM

I didn't buy my truck from the local Nissan dealer but he didn't have a problem replacing several items under warranty..whats the differance....guys the muffler has less than 30,000 miles on it...they wrote the warranty not me..the best part about this ..several other guys with there recipts from Banks have had the same problem with this same muffler...Banks have a bad attitude toward customer service...i just want to make everyone aware of this...Gibson, magnaflow,and Billy Boat stand by there product...they could have at least offered me a replacement at a discounted price...

Teh Wicked · 05-05-2008, 09:57 PM

I will tell you a secret, Banks doesn't care anything about this because they make thousands upon thousands of dollars everyday from the local consumer. Its real easy to write warrenty on the box. its hard to come through with the service to back up that piece of paper.

if I were you and you live close to the Banks company, drive over to there place and sit right across the street with a HUGE sign and tell everyone passing by that banks is garbage and to not buy it cause it falls apart. I done this when Ford would not honor my warrenty for my stock Mustang. and it got results QUICK!

Ford motor co. would not warrenty a 2003 Mustang GT when it had 873 miles on it and the clutch exploded into a million pieces taking the flywheel with it. They said I was racing it and that is failed, so they are not liable to honor my warrenty...So I pushed the car across the street from the dealer with a huge sign on top of my broke down car. I started at 8am when they opened and by 4pm that day my car was fixed with a brand new clutch, flywheel and tranny...

Sign said, "LOOK, I got a new mustang with 800 miles on it and its already broke down. Ford wont fix it!!! please pull in and talk to me..."

rgb133 · 05-12-2008, 01:24 PM

MANY MANY MANY manufacturers are like this. i work in the RV industry. about 1/2 of manufac. state warranty applies to original owner only. i install banks kits on motorhomes. i know and work with them. i have had expiriences where ford, chevy dodge whoever denied warranty claims due to having aftermarket controllers trans modules exhausts you name it. gale banks himself will go to court and fight if not he will pay for the work to be done. no saying this happenes every day but they do a lot of R&D into the products and i have never had a problem with them backing repairs