Dealership: Carmax, white Marsh, MD
Service rep: the new guy in training
service: fair to average.
Overall this is a volume used car dealer that sells Nissans on the side, really don't seem to have any interest in after sales service. Will be going else where for future service.
John Elway Nissan - Arapahoe Road - Denver, CO metro area
Continued good results with these guys. Just had the tranny flushed (actually flushed, not just drop the pan and replace 5 quarts), under warranty: the BCM harness recall, replaced weeping power steering & tranny cooler hoses, no problems, no BS.
Experience: Excellent... George is helpful and friendly, he even replaced
some stuff on my truck that isn't covered
underwarranty
which was the light bulbs in my fogs
Mechanics: slightly below average, some of these guys need to pay more attention, they replaced my steering column, but didn't put my fog light switch back in, because it wasn't included in the VIN
Be friendly with your service advisors, they can make a big difference, if you think the guy is an a s s, switch to someone else or find another dealership.
Dealer/location: Don Davis Nissan, Arlington, Texas
Service Advisor: Wil
Service Experience - Excellent - The final brake upgrade, TX inspection, tire balance/rotation, 15K service (no oil, cabin, or air filters), one service recall incorporated, got out in 4 hours for $84.00! Just outstanding.
__________________ TitanWild DeepWater 4x2 KingCab SE,
Big Tow, RF Pop, and Bed Packages, 29Mar04 MDate, Custom Flo-Pro Crossflow Dual Exhaust,
JetTech Traction bars, K&N drop In, OEM Fogs, XD5 9005/9006 Xenon bulbs, Viper 350 Alarm.
Dealer/location: Mossy Nissan, Escondido
Service Advisor: Dan
Service Experience - Excellent
Made sure I was happy with the work performed, gave me a loaner when my truck was kept for 2 days (Didnt expect to get one.\)
As we still have some people researching the purchase and also the aftercare of thier truck. I would like to start a thread here to sticky for a while to help in thier search.
Basically, what I would like is the following in your reply:
Dealer/location: Gosch Nissan, Hemet CA
Service Advisor: Kevin (First names only please - If common like 'John' Last initial is fine).
Service Experience - Excellent (Good, Fair, Poor)
I believe this will help some of those that have not yet bought. Please limit it to the SERVICE of the vehicle. See the General Discussion area for the SALES post. If anyone wants specific or more info on a specific post in this thread please PM or e-mail that person directly. Thanks!
Chris
Dealer/Location: Bill Ray Nissan, Longwood, FL (near Orlando)
Service Advisor: Richard (Service Manager)
Service Experience: Excellent!
Major problem with my truck right out of the box (rear end vibration). They diagnosed it as a rear end failing, ordered the new axle and in one week called me to drop my truck off for the replacement. Dropped it off in the morning and picked it up after work.
They could not have been more helpful. They communicated and did exactly what they said they would do, when they said they'd do it.
__________________
It's not rocket surgery.
'06 CC 4X4 SE Born Oct. 05
Big Tow
Eclipse GPS Navigation/DVD/CD (Dealer Option)
Smoke
World's fastest beer cooler (see photo gallery for explanation)
Dealer/Location: Bill Ray Nissan, Longwood, FL (near Orlando)
Service Advisor: Richard (Service Manager)
Service Experience: Excellent!
Major problem with my truck right out of the box (rear end vibration). They diagnosed it as a rear end failing, ordered the new axle and in one week called me to drop my truck off for the replacement. Dropped it off in the morning and picked it up after work.
They could not have been more helpful. They communicated and did exactly what they said they would do, when they said they'd do it.
Now for some NWOM (Negative Word of Mouth)...
First dealer i dealt with (and where I bought the truck): Classic Nissan, Orlando
Advisor: Pick one...none were helpful
Experience: Terrible...That's why I switched to Bill Ray Nissan
When I first reported the vibration problem (a few days after buying the truck), they said they could even begin to diagnose for two weeks. When I was there to have my oil changed for the first time, I told them another dealer (Bill Ray) had diagnosed the rear end. The service advisor said "it'll take 3 or 4 weeks for you to get the new rear end."
I said..."that's funny, Bill Ray Nissan said it will be here in a few days." (which it was).
Also, when i took delivery of the vehicle at Classic Nissan, it was missing two of the shrader caps on the wheels. I asked for them to be replaced and they said they'd have to charge for them (?). Talk about horrible customer focus!!! These guys make horrible decisions.
Classic lost credibility with me. I'm buying my wife a Pathfinder at the end of the year and will buy it from Bill Ray.
Dealer/Location: West Hills Nissan, Pittsburgh, PA
Service Experience: Poor!!
As I sat in the waiting area it had a window that looked out through the service garage. I watched them pull my truck in and changed the oil and waited for them to rotate the tires. They pulled the truck out and brought it around front. I told the service manager that they forgot to rotate my tires. He said that they did so I went over to the truck to check the tires. They had break dust all over the rims with no fingerprints or anything showing that they changed plus I sat there and watched them. They kept telling me they did. They ending up not charging me and Ill never go back there for service.
2006 Titan Crew Cab 1 month old. I am not going to disclose the dealership. I don't think it would be fair. What I ran into is the general Nissan policy regarding after market accessories and the lack of knowledge they pass onto their service advisors/technicians.
I will start by saying that my vehicle has been equipped with many extras that Nissan hasn't installed. I have know issues with accepting the responsibility of the after market accessories or the issues they may or may not cause. The vehicle has an after market exhaust, cold air intake, front and rear sway bars and the one that makes them cringe a supercharger.
I brought my vehicle in with a couple of concerns. The first was the front bumper had an issue with the chrome. On the left and right side of the bumper it was apparent that it hadn't had enough nickel on the bumper to finsih off the chrome. You could see the copper bleeding through. They are claiming that it is heat do to the intercooler on the supercharger. Even though the intercooler is in the middle of the bumper and the middle of the bumper show no bleedig of the copper through the bumper.
The second issue of concern was one the truck goes up a driveway sideway it makes a clunk sound. It has done this since day one of owning the truck. But since there is a new sway bar on the front of the truck they are claiming this is the cause. At least they were nice enough to find the source. It seems that there is a sheet metal cover that attaches to the front bumper. When the truck comes up the driveway at angle the sway bar hits the metal cover and creates the clunk. It doesn't have to do with speed. You can be going as little as 5 miles per hour and it still occurs.
Anyway on to the real issue. I get a call from the service advisor stating the entire trucks warranty is void. It gave me a good chuckle. I explained to the advisor that only those after market parts that have been proven to cause a defect on the truck are out of warranty. That is why I bought a warranty on the drive train when I had the supercharger installed. The service advisor said we would talk more about it when I arrived and bring out the tech to discuss what was found.
I was also told that I shgould never bring the vehicle back to them and then suggested about 5 other dealerships that I should try working with to service my vehicle. I guess the just sell them they don't servie them.
I am not sure of the actual court ruling but I will have my legal counsel look it up on Monday. I think the case was that was involved had to do with a person named magnuson. Like I said my legal counsel will take care of the research. I was told the tech didn't even want to touch the vehicle. I responded with because the tech isn't qualified to make the repairs. I was told all their tch's are certified. I then responded, with certified yes, qualified no.
What I have noticed is when it comes to thinking the parts replacement personnel aren't qualified to troouble shoot vehicles. The personnel go to classes to learn how to read codes and what part to replace if a code comes up. They don't understand the reasons why. I have seen at other delaerships were once a month a lead troouble shooter from the manufacturer will come in to trouble shoot cars that can't be fixed by replacing parts.
When I arrived it seems that for some reason the delaership's position on the issues had changed. They were able to adjust the sheet metal cover on the bottom of the vehicle and had ordered me a new bumper to replace the defective one. I am not sure why the jekyl and hyde act. It still has me scratching my head. The irony is that the advisor had a Z that was lowered. I am sure the suspension hasn't been voided.
What I find most interesting is that when I purchased the vehicle the sales man was trying to sell me the K&N Air Filter an Exhaust System and 22" Rims. I expressed m y concern then with the warranty issue. I was told that it wouldn't make a difference. It is starting to become apparent that it dosen't make a difference if you buy the options from them but if you buy them from someone else there is a issue. Seems discriminatory to me.
There are still a couple of mods I am going to do with the vehicle. I plan on dropping the rear end 2" to level the vehicle out and I will be putting 22" on the truck. Which will give the dealership the excuse they need not to cover the brakes. But if I would purchase the 22's from them it would be a none issue.
When I left the advisor told me that in the future they will work through any issues that arrive. Wow, surprised me after being told I should go anywhere but there for assistance.
Anyway that was my first experience at my local Nissan delaership that has sold me my Titan 36 days ago.
Dealer/Location: North Little Rock Nissan, AR
Service Advisor: Chad
Service Experience: Excellent
The service department is one of the reasons I chose this dealership (back then it was Jones Nissan), and they have been consistently helpful and prompt. Just got some trans & diff leaks and axle bearing fixed, and all was done conscientiously (I am glad I bought the extended warranty).
I also like the fact that my service advisor, the parts manager, and the tech that worked on my truck are all Titan owners....
dealer/location Jay Wolfe Nissan Kansas City MO
service advisor Kevin
service experiance can i burn the dealership down?
i went to get the first oil change on my titan. i had made an appointment 9 days in advance. i showed up 10 minutes before my appointment. they wrote the service order and took the truck right in. they asked if i was going to wait for my truck , i replied yes. they said you can wait in our lounge. i said ill be there, will you come get me or page me over the intercom when your finished with my truck, they said yes we will. i went to the lounge watched 2 episodes of Judge Judy. (the tv is behind glass and no sign of the remote) after an hour i got up to see what the hold up was. i discovered they were finished with my truck. i went to kevin and said it looks as if your done with my truck , he said yes weve been done with it half an hour. i said oh i thought you were going to let me know when it was finished? kevin replied didnt you see it drive by? i said there a armada in the way of seeing the lot from the lounge. he said oh sorry. i said yeah sorry i dont have anything better to do then sit around the dealership. he shrugged and told me that will be $38.95 . i then inquired what happened to the free oil change coupon i handed him when he wrote it up. he said oh yeah. he said see you in three months i laughed and went out to my truck. not being the trusting sort i opened the hood and checked the oil. guess what, thats right the level was below the add mark, one qaurt shy. i went back in and asked kevin if i could have the other qaurt of oil. then he treated me as if i didnt know how to check the oil in my truck. i said well then you go check it. he went out and checked it. and then tried to play it off that since they put a new oil filter on it it was holding the other quart of oil. i said i check the oil in this truck everytime i put gas in it, and it has always been right in the over the top of the second dot. they reluctently put another qaurt in it. i then asked if this was the kind of service i could expect for warrenty work. kevin told me they had a 95% customer satisfaction rating . i then told him that every ford dealership i had ever worked with always washed my trucks when they came out of the sevice bay, and the quick change place i planned on using includes a car wash. he said is that what it will take to make you happy today mr maroon. i said not today id would of liked to had some customer service. and not been treated like a vagerent. that was two weeks ago, i thought i was over it. but in the mail today was a survey from J.D. Powers about my experiance with the dealership. ahhhhhh sweet revenge. im going to call the sevice manager to see if he wants me to mail the survey.
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2006 kc 4x2 big tow popular vibrant silver
i think it could pull the house down
dubbed potty training post whore
03-02-2006, 11:17 AM
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