Service Department Experiences

[hemi-eatr]

Middletown nissan, Middletown New York
Service Manager- Dave "ROLLY POLY" Whittaker
Dealership service shop is a complete dump.
Work is never checked and service techs are allowed to let your vehicle leave in sub-standard conditions.
Warning: If you like to keep your vehicle in great condition i highly reccomend finding another service shop. They are terrible.

[FuzzyLogic]

Most of my experiences at this dealer have been very good. But, they have a new service advisor, who handled my 30k mile service.

I asked them to, in addition to the laundry list of 30k service items, check the alignment and let me know if it needed to be done. Well...of course it did (would you expect anything but?).

The service advisor called and said his tech had checked the alignment and the he was recommending a 4-wheel alignment.

I decided to have a little fun. I asked the service advisor to ask his tech why the 4-wheel alignment was needed instead of the usual 2-wheel alignment. His answer stunned me. He said, without hesitating, that the 4-wheel alignment was standard and came "with the kit." For this they wanted $129.00. This is a level of bullschidt I didn't expect.

So...I said, what's the procedure for the rear alignment on a live axle vehicle? He said he wasn't sure of the details. I said, well...I'd like your tech to explain how he plans to do it and why it should cost $129.00.

He repeated his "included in the alignment kit" comment and said it included a "rear camber adjustment." WHAT???? I decided to lower the boom and explain that he was full of schidt and why.

When I picked my truck up, I noticed a couple of items they missed, including the steam cleaning of the engine. The service advisor showed me what he thought was evidence that it had been done...a wet spot on the plastic engine cover. After I pointed out that it was OIL HIS TECH SPILLED...and the VALVE COVERS WERE DUSTY...he looked like he wanted to crawl under a rock.

I told him..."This dealer has given me good service in the past...you're new here...don't let this happen again."

I'm going to have a conversation with the service manager tomorrow about it, Not to hammer the service advisor...but if he doesn't know, he can't correct the issue.

[Steamguy]

Alan Webb Nissan, Vancouver Washington:

Time to call bollshat on these guys. I called yesterday because the rear shocks on my '04 SE were sloppy, the snubbing action is lost. I have this sooper-dooper warranty, and it's apparently no good. The phone conversation:

Steamguy: "Hi, I have an '04 SE that I bought from you guys, with the gold extended warranty, and I'm having trouble with the rear shocks. It's got 60,000 miles on it."

Service Writer: "Okay, what seems to be the problem?"

Steamguy: "Well, I tow a 7000# trailer, and the snubbing action on the shock absorbers has almost disappeared. It's making the truck and trailer handle sloppy, and it's to the point where it's dangerous. Can I bring it in to have them replaced?"

Service Writer: "Well, we don't just go changing parts just because somebody thinks there's something wrong with the truck. Besides, what do you mean by 'snubbing'? Shock absorbers are to absorb shock, and the springs and stuff are there to hold up the truck."

About this time, I'm thinking, Are you kidding me? What kind of an idiot did they put on the Service desk??

In the past, you had to be Journeyman-qualified or better to run the Desk. I know. I was there. And although Monday mornings are never very fun, I gave him the advantage of calling on Tuesday afternoon - when from experience I know it's slow.

I decide it's not going to be fair to the little brain on this kid if I try to argue. They'll just have to clean up the mess in the dealership after his head explodes. So instead, I take a different tack:

Steamguy: "So if I can bring it in and demonstrate how the shocks are worn out, you'll replace them under my extended warranty?"

Service Writer: "Well, that's not how it works..."

Steamguy: "Wait. You won't replace them unless it can be demonstrated that they have failed, is that what you're saying? You'd have to see oil running down the outside of the tube or something like that?"

(Shocks seldom fail like that any more. I've been out of the business for a long time and even I know that.)

Service Writer: "Well, that's about it."

Steamguy: "Okay, thanks. You guys there have a good life." I didn't bother to ask his qualifications past this point. He's probably going to cite that he's been changing oil for the past six months as proof of competence.

Darnit, I'm mad. Anybody have the name of a good dealer in the Portland/Vancouver USA area? I used to think these guys had improved, but they've gone all clueless again.

Meanwhile, I'm going to go to a real tire store where they understand shock absorbers...

Let these losers at Alan Webb go back to sweeping the floor in the shop to have something to do; because they have gradually lost all intelligent customers...

Thanks for allowing me to pop off some excess pressure....

Steamguy

[TitanThunder]

Dealer/location: Fenton Nissan West, Oklahoma City, OK
Service Advisor: Ronna
Service Experience - Extremely poor

Called and scheduled appointment for a broken mirror on side mirrors and an oil change. Was one of the 1st customers there when service deptartment opened. Asked about how long it would take and was told maybe an hour, because if it was longer, I could have the wife pick me up and have breakfast with her and the kids. I was told to go ahead and wait and that it would take long at all.

Two hours, fifteen minutes later I get my truck back with the oil changed and no new mirror. They had to order the mirror (as I knew that they would) to repair it. So, not only did I wait over two hours and miss breakfast with the family, I basically set there while it took them two hours to change my freakin oil without even a hint is to what was going on and taking so long!

Went back after the part was ordered and the service manager began telling me how my mirror had been broken, by me hitting something or someone hitting me. I basically said whatever and if I need to pay for it, I will.

They then completed repairs, then acted like they did me a favor by fixing the mirror (just the bottom lens of the tow mirror had been problematic) via warranty.

I drove off knowing that I'll never return as this was one of the worst stealerships that I've ever been to out of all of the vehicles that I've owned.

[TallTexan]

Baker Jackson Nissan South, Houston, Tx This dealers service used to be good but since the Service Manager left a few months ago, they have gone through two more. The new one will not even get involved with Nissan to help you out when Nissan is stalling on warranty items. After 3 purchases from this dealer, I will not buy again from them. Find another dealer, this ones gone to the dogs.

[chris boblitz]

dealer: Nationwide in Timonium, Maryland
experience: excellent to the point of really surprising me.
my titan has had several problems, and this dealer has always gotten the job done, and provided me with a full size pick-up free rental each time.

[textitan13]

North Texas Nissan
Everybody
Terrible

They promised to fix my truck when they sold it then denied it. Passed me off between 3 different people when I called about having them fix another part on my truck. They have mastered the run-around.

[shank]

Can anyone recommend a dealer in the Austin, TX area that has a good service dept and has a loaner care program? I bought my 06 Titan in Houston, at Baker Jackson North, avoid this joke of dealership. I took it to Mossey Nissan, same deal. I am so sick of the "can not duplicate condition" cop-out. I have several problems that have needed attention, and are still there, and all I hear is "can not duplicate conditon". Help!!

[TitanArmor]

Dealer/location: Robb Doll Nissan, Columbus, GA (Ft Benning)

Service Advisor: Robbie T.

Service Experience - Excellant. Very Knowledgeable and prompt. He has covered all the bases with my Titan to include brake problems, rear diff problems, and recalls.

Sales Dept- Not as good as their service dept. I bought mine from Larry Rich Nissan in LaGrange, GA -- Would definately do business with Larry Rich Nissan again. I never even went to the dealership to make the deal or pick up the truck. We did everything over the phone, including a trade, and the salesguy delivered the truck to me. Awesome!

[TitanLou]

Dealer/location:Sandy Sansing Nissan, Pensacola, FL

Service Advisor:All

Service Experience: Excellent, always took care of my problem first time every time. Good experience with sales staff as well.

Dealer/location: Melloy Nissan, Albuquerque, NM

Service Advisor:All

Service Experience: So far so good.

[tim@mcintyreinsuranc]

Dealer Location: Dublin Nissan, Dublin, California
Service Writer: Damon
Service Experience: Fair (willing to correct problems, but left the air box snorkle partially attached after a recent repair, allowing dirty outside air to enter the combustion chamber directly instead of flowing through the air cleaner).

[glider]

O'brien Nissan Hawthorne nj

service advisor Scott

experience totally bad

Had rear seal replaced and leaked worse.Took trunk back they said rear was not repairable due to play in bearing area.I bought new rear, not from they and installed it myself.Later I took old rear apart to find out why rear became so bad that fast, and their Nissan trained mech installed the axle bearing the wrong way.Got labor cost back and new bearing and spacer to do it myself.Their screw up cost me $2500.00 for new rear and truck rental to pick up, all for something I didn't really need. I was looking for a dealer to purchase new titan in jan/feb but now looks like gmc denalli 6.0 for 4 of the nissan dealers in this area are terrible.

[Yahooligan]

Dealer: Quality Nissan, Temecula CA
Service Writer: Raven
Experience: Dumbfounded

Writer refused to fix a rattle under the 3/36 basic warranty claiming rattles fall under the 1/12 "Adjustments" period. Wanted to charge $120 diag fee to even look at the problem.

When told there was a TSB for the issue, she still refused to fix it under warranty stating TSBs are not recalls and therefore aren't done for free, even under warranty.

Worst experience with a dealership ever.

[Yahooligan]

Dealer: Mossy Nissan, Oceanside CA
Writer: Carlos Lona
Experience: Awesome

Carlos and Mossy have always taken very good care of us. After such a great experience before and after the purchase of our first Nissan, I went back a year later to buy my Titan from them. In the 2 years we've been going to them they continue to treat us with respect and do whatever it takes to make sure we're happy.

Needless to say, I will be driving 45 minutes to Mossy for any work I need done since Quality Nissan, which is maybe 3 miles away, has no interest in fulfulling their obligations to quality service and honoring the factory warranty.

[Dom249]

jp thibodeaux in newibera louisiana,

Ordered hoses and clips for my faceplate/dash plate to hold it on,
Showed them the pictures on THERE Computer of the parts I needed and still got it wrong? How the world can that happen?