Service Department Experiences

[mtbendo]

Originally Posted by radiokid

Freeman Nissan...Santa Rosa, Ca.
Norberto or Linnell
Added a hitch and mud guards 3 days after the sale per due bill. Also responsive about headlight aiming and back badge replacement.

Freeman screwed up my wife's Pathfinder. It went in to fix an exhaust leak under warranty. They broke a bolt, no biggy, but they had to pull the head to get the bolt removed. What they screwed up was switching the left and right cam shaft sprockets which eventually started to wear out the key ways. My L.A. dealer couldn't believe that a dealer would have done something like that until they verified the work. Not only that, all the drain plugs for the differential and trans was loose and the oil sensor failed and leaked oil on a trip and we were somewhat standed until after the weekend because no one had parts. I suspect they cracked the sensor while repairing the manifold leak.

BTW,

Gardena Nissan (Tom) and Torrance Nissan (Brent) have been really good

[BigRedTitan]

Grubbs Nissan/ Bedford TX
Service Advisor - Jeff Norris
Experience - GREAT

I have been a long time customer of Grubbs. They will go the extra mile or two or hundred to satisfy the customer. Jeff is really easy to talk to and is really helpful. He's as knowledgable on the Titan as a service advisor can be. If he doesn't know, he WILL find out.

[Jericho9mm]

Mike Shad Nissan, Jacksonville, FL
Service manager: Celeste Sharp
Serive advisor: Jake
Experience: Outstanding!!!!!
Took care of my Trucks vibraion problem, they fixed it(replaced carrier bearing in the drive shaft) rotated, balanced, and aligned tires. Hope this will be the last time I'll see them for repair.

[Dula_titan]

Modern Nissan Concord, NC
Service Advisor - Keith C.
Exp. - Excellent

They have been great to work with and do a fantastic job.

[titanwild]

Don Davis Autogroup (Nissan), Arlington, Texas,
Service rep: Jeremy
Experience: Both Parts and Service departments, very good so far, one visit each. They appear to be trying really hard, listening to customer.

[lcbrownz]

Pence Nissan, Chesterfield, VA

After listening other Nissan owners raving about their vehicles and reading all of the Nissan Titan reviews, I concluded the Nissan Titan would be a better choice than Ford or, Dodge for a replacement vehicle.

I just came back my Nissan dealership for my first 1000 mile checkup. I talked to the asst service manager why the bed of my Titan gets scratched up so easily. I informed him, during the first week that I had the Titan, I bought a new lawnmower. I put it in the bed of the truck (while it was still in the cardboard box). When I got home, the box had left scarring on the bed where I dragged it toward the tailgate. The box was taped up (no staples). And I told him about the rubber trash can with plastic wheels also scrring the back of the truck. He informed me only the service manager could make a decision on what to do about scarring, and the service manager was out on medical leave for back surgury. He said that I would have to come back show him the damage when he returned (whenever that would be). The asst service manager suggested if I was going put anything in the bed that I should get a bedliner. I screamed "Excuse me, but a cardboard box or a trash can should not scar the bed." At that time the my trusty ole saleman poked his head in the service bay and saw me. He asked about my satisfaction with the truck, I told him my story and show him my truck. He took one look at the bed and agreed with asst service manager that nothing could be done until the service manager returned and turned around and walked away. The asst service manager stated that when I return for my first oil change (which was free) the service manager should be back. I asked why should I drive a 50 mile round trip for free oil change. He look confused, and said "whenever you are on this side of town, stop in a see the service manager except for weekends. "duh"
This is a high volume-low profit dealership who is all talk before the sale and turn their back on you after the sale.
While waiting for a my truck to be inspected, one of the service team leaders was trying to get this elderly woman to get a 30,000 mile service(oil change, a tire rotation, and a visual inspection of all areas) for $250.00. She informed him that she just installed brand new tires. He said that he would cross out the tire rotation and knock off $10.00 on the service. She looked at me then looked at him and turned down his offer fast. Then he abruptly, said, "then your car is waiting outside". As she was leaving the waiting room, she look at me again, and shook her head in discouragement.
Before I purchased my Titan, I looked around at alot of trucks. When I test drove the Titan, I was bedazzled by the power and speed of the truck. The smoothness of the suspension was very luxury car like. I asked the saleman, before the sale if their were any TSBs or any other problems, that he aware of, in the Titan. He stated that he didn't know of any and made of telephone call to the Titan service team leader and asked the same thing to him and the team leader said he didn't know any either. But what really turned me off the ignorance or the deception of ignorance of the Nissan dealership staff when I asked about the problems with Nissan factory quality control problems. The QC problems at the Canton plant are well documented (even listed in Feb edition of "Business" magazine).
After I purchase a vehicle, why do I get treated like a leper when I question the dealership about a problem with my vehicle that is not mechanical in nature? I even asked to see a Nissan National service rep and the dealership told me to call the 1800-Nissanusa service desk.
IMO, car dealerships have not changed their tactics since their life began as a horsetrader.

[bestatchess]

John Elway Nissan
On Arapahoe Rd., Just East of I-25
Denver metro area (Englewood?) Colorado

Great so far. Competent work, no B.S. or stonewalling on warranty repairs, no damage to my truck.

[LastHurrah]

First Service; 3000 miles - VIN: 1N6AA06B84N531074
Dealer/location: Shasta Nissan Redding California
Service Writer: Larry
Service Manager: Andy
Service Experience: Courteous and on schedule.
Overall experience very good.
1. Ordered new seal to replace incorrectly installed seal
around left rear view mirror.
2. Bled brakes to overcome excessive pedal travel.
Seems to have helped some but still mushy pedal.
3. Ordered new passenger seatback to replace squeaky one.
4. Changed oil and filter.
5. Added 1 pint to low front differential.
I had let them know it was low.
6. Poor FM sound quality is "normal".
Same as another Titan on lot.
7. Front diff casting with cracks and metal flaking off
is "normal". Similar to another Titan-OK functionally.

Paul

[Steamguy]

Metro Buick-Nissan, Vancouver WA

Experience: OK but needs help.
Went in with mushy brakes (2 times) and asked for the system to be bled each time. Didn't do it. Wouldn't take the word of a former Journeyman. Paid for it myself and the problem is fixed. Asked for the headlights to be adjusted; you can see the beam cutoff is above the beltline of the truck at 20 feet. Didn't do it. At least I have the sheet from the manual that shows the location of the adjustment. Have the 4WD LO switch problem now; dealer does not have the switch in stock and it has been more than 4 days waiting for the part.
This is not just for Nissan Customers; they treat their Buick Customers the same way.

They're trying to improve but it's going s_l_o_w_l_y.

Update 11-05:
They changed dealer names but still don't quite get it. The Customer Service is a LOT better, but for some insane reason they still don't let you call up and order parts over the phone. With a pre-pay. I live most of an hour away from them and it is unreasonable to make me have to drive all the way into town twice to get say, a bottle of touch-up. Yeah, they don't stock it. Go figure.

[h82luz]

Just wanted to commend Doan Nissan of Rochester NY. I had to make an unscheduled trip to NY from my home in northern VA this past weekend. I called the "my" dealership to get the oil changed and check on a rear window that was rattling, they were unable to schedule an appt. for 2 weeks!!

Upon my arrival to NY I called Doan Nissan and they got me in that day, changed the oil and determine the cause of the rattle. Unfortunately they would have to order a window regulator which wouldn't arrive for a week. Knowing I would be leaving the next day to head back to VA, I asked them to make sure it was in writing so I could call "my" dealership back home. Not one thing to complain about in Rochester, back in VA is a much different story.

I called my dealership, explained the situation, and gave them the part number to order. They still need to see the truck to make sure that is the correct part to order. Now they can't schedule my until July 27th and then the order won't arrive until the following week. This doesn't make any sense to me, don't the mechanics all have the same factory training?

By the way, "my" dealership = Browns Fairfax Nissan

[Wheats]

Reliable Nissan, Albuquerque, NM
service advisor:several
quality: poor at best

Radio fade: That's normal apparently
Clock in radio doesn't work: service advisor, "that's just a minor problem"
Differential fluid questions: service advisor, "Have you been reading on the internet? Get off the internet and enjoy the truck" Apparently there will be a possible recall to put in a larger differential.
Subvisor on drivers side: vinyl is torn around the edges. Item is on national backorder and they have no idea when it will arrive.
Mushy brake pedal: Asked them to bleed the brakes to see if that would alleviate the problem, but they declined saying it was "normal"

I have had TWO scheduled appointments to fix two small scratches on the roof and both times I have shown up, nobody new anything about my "appointment", but would get right on scheduling another so-called "appointment"

[RS250R]

Originally Posted by Titan4UGA

Gwinnett Place and Town Center Nissan both bad. No items fixed, everything is normal or my favorite "Nissan designed them that way."

Town Center Nissan - North Atlanta (Kennesaw), GA
Service Writer - Mike
Service quality - Poor to non-existant. I hate it when they lie and say they checked something and you know they didn't cause you watched the whole thing. Plus, felt like I was being brushed off as too picky.

[duffer18]

Originally Posted by RS250R

Town Center Nissan - North Atlanta (Kennesaw), GA
Service Writer - Mike
Service quality - Poor to non-existant. I hate it when they lie and say they checked something and you know they didn't cause you watched the whole thing. Plus, felt like I was being brushed off as too picky.

I have been using Team Nissan on Cobb Parkway in Marietta for my 98 pathfinder. They have done a decent job but I have had better service in other states. Now that I have the Titan I will let you know how things go when I take it in for TSBs and an oil change in 1000 miles. Plus I got a demo and I want them to fix some scratches near the volume controls. (I guess the Sales Manager who was driving it had a very rough wedding ring)
If all goes well I will make an update. In the mean time if someone finds a decent dealer in the Atlanta area please let me know.

[scott]

Jenkins Nissan
Lakeland Fl.
service experience- (very poor) heated argument with service manager

[bigmd10]

Coast Nissan
San Luis Obispo, CA
Service Dept-Great! Always taken care of, given another loaner today. Even though it was a Dodge.